Public preview

This feature is currently in public preview to CXDP customers. Apply to join the preview.

Exporting your event data lets you analyse and use your marketing data more effectively, providing deeper insights and helping you to make data-driven decisions.

Learn more in Get started with Data firehose.

Data sync frequency

Data firehose offers three options for sync frequency: every 15 minutes, hourly, or daily.

1. Connect a data firehose

In Dotdigital, go to Connect.
Under Data management, select Data firehose.
Select NEW DATA FIREHOSE, then choose your data transfer method.
Options:
- SFTP/FTPS
- S3: Amazon S3 storage
Enter your SFTP or FTP details into the connect form.
See the requested form fields:
Select CONNECT.

Amazon S3 form fields

Label	Description
Bucket name	The name of the S3 bucket where the data will be stored.
Region endpoint	The AWS region where the S3 bucket is located.
Folder path	The specific folder path within the S3 bucket where the data will be stored.
Add accountID suffix	A suffix to be added to the account ID for identification purposes.
Access key	The access key for authenticating with AWS.
Secret access key	The secret access key for authenticating with AWS.

SFTPS form fields

Label	Description
FTP type	The type of FTP connection.
Host	The hostname or IP address of the SFTP server.
Port	The port number for the SFTP connection.
Folder path	The specific folder path on the SFTP server. Example: /
Add accountID suffix	A suffix to be added to the account ID for identification purposes.
Connect with	The method of authentication for the SFTP connection. Options: Login or Private key
Username	The username for authenticating with the SFTP server.
Password	The password for authenticating with the SFTP server.
Private key	The private key for authenticating with the SFTP server.

FTPS form fields

Label	Description
FTP type	The type of FTP connection. Example: FTPS
Host	The hostname or IP address of the FTPS server.
Port	The port number for the FTPS connection.
Folder path	The specific folder path on the FTPS server.
Add accountID suffix	A suffix to be added to the account ID for identification purposes.
Username	The username for authenticating with the FTPS server.
Password	The password for authenticating with the FTPS server.

2. Choose events to firehose

Next, you must choose the data for the events you want to sync. There are two options here: Engagement or Campaign.

To sync event data, select the checkbox next to the data type you want to sync.
Select NEXT.

All event types

Event type	Description
Email campaign send	An event triggered when an email campaign is sent.
Email click	An event triggered when a recipient clicks on a link within an email.
Email double opt-in	An event triggered when a recipient completes a double opt-in process.
Email failed	An event triggered when an email fails to send (configurable by sub status).
Email ISP complaint	An event triggered when an ISP reports an email as spam.
Email open	An event triggered when a recipient opens an email.
Email send	An event triggered when an email is sent to a recipient.
Email social view	An event triggered when an email is viewed using a link on a social platform.
Email unsubscribed	An event triggered when a recipient unsubscribes from an email list.
Landing page view	An event triggered when a recipient views a landing page.
Page view	An event triggered when a recipient views a webpage.
Push notification click	An event triggered when a recipient clicks on a push notification.
Push notification error	An event triggered when there is an error sending a push notification.
Push notification send	An event triggered when a push notification is sent.
SMS click	An event triggered when a recipient clicks on a link within an SMS.
SMS delivered	An event triggered when an SMS is successfully delivered.
SMS failed	An event triggered when an SMS fails to send (configurable by sub status).
SMS remove	An event triggered when a recipient opts out of SMS communications.
SMS reply	An event triggered when a recipient replies to an SMS.
SMS send	An event triggered when an SMS is sent to a recipient.
SMS unsubscribed	An event triggered when a recipient unsubscribes from SMS communications.
Transactional open	An event triggered when a recipient opens a transactional email.
Transactional click	An event triggered when a recipient clicks on a link within a transactional email.
Transactional email campaign send	An event triggered when a transactional email campaign is sent.
Transactional email failed	An event triggered when a transactional email fails to send (configurable by sub status).

3. Choose a frequency

At this step, you choose how often you want to sync your data.

Expand the Frequency drop-down menu, then choose a frequency.
Options:
- Every 15 minutes
- Hourly
- Daily
Expand the Sync failure notification drop-down menu and choose how you would like to be notified if a sync fails.
Options:
- None
- Email
- In-app notification
- Email and in-app notification
Select NEXT.