By implementing our abandoned cart script onto your site or using a supported integration, such as Adobe Commerce (Magento 2), you can start gathering abandoned cart data for your contacts. Once you set this up, abandoned cart data is populated against a contact's record and used to output a series of automated emails.
Support for abandoned cart implementation
You're assigned a Dotdigital Digital Project Manager (DPM) and, where necessary, a Tier 3 support agent. Your DPM works with you to create your series of abandoned cart emails, build and test your abandoned cart program, and create segments to make sure you capture the correct data.
We provide you with documentation relevant to your implementation, for example, for connecting your cart with your Dotdigital to Adobe Commerce instance, or for your agency or developer to apply custom scripts to your web pages.
Before you start
All Dotdigital clients must go through pre-qualification with our Solutions Consultancy team to ensure any technical requirements are met, and determine if the service is the right solution for you.
Your campaigns and automation
We provide you with some abandoned cart layouts to get started with, but you can use your own personalised campaigns if you want. You can give these to your Digital Project Manager along with any campaign assets, including all copy and imagery used within the series of emails.
Once we can see which data is populating against contact records, we need to know which values to populate within your emails. This is done using Liquid.
Your Digital Project Manager works with you to create the automated program to send the campaigns, and understand any requirements such as exit conditions and decisions based on specific criteria.
As part of the Abandoned Cart Implementation, you also receive:
a briefing call with your Digital Project Manager to discuss your program and email setup requirements.
cart script testing.
Your Digital Project Manager creates an account on your website (if publicly available on staging), adds items to the cart, abandons and checks the Dotdigital account to confirm the data is synchronising.
creation of up to three triggered emails.
building and testing of the automation journey.
Abandoned cart add-on
If you have multiple accounts, brands or languages, we also have a service to suit your needs – a replication of your abandoned cart implementation, with any required changes in branding or language.
This is an add-on product for:
customers who've previously had a Dotdigital abandoned cart service implemented.
new or existing customers purchasing this alongside our Abandoned Cart Implementation.
Interested in abandoned carts?
If you're looking for a more technical overview, check out the Abandoned carts area in the Help Centre.
If you'd like to discuss this with us further, contact your Customer Success representative.