Third-party data processors

A sub-processor is a third party data processor engaged by Dotdigital who has or may have access to, or process, client data.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Who does Dotdigital transfer data to and why?

Dotdigital’s global entities include:

  • Dotdigital EMEA Limited

  • Dotdigital Inc

  • Dotdigital APAC Pty Limited

  • Dotdigital B.V

  • dotmailer SA Pty Ltd

  • Dotdigital SG Pte, Ltd

  • Dotdigital Poland Sp. Z.O.O.

  • Dynmark International Ltd

  • Fresh Relevance Ltd

  • Fresh Relevance Inc

Dotdigital’s external sub-processors are engaged for the purposes of platform hosting, network management, internet and network services, data back-ups and storage. This includes:

  • Microsoft Azure – platform hosting and data storage.

  • Google Cloud Platform – platform hosting and data storage.

  • Cloudflare - CDN and web-proxy services.

  • Amazon Web Services - network services and storage.

  • MagneticOne - optional API integration for ecommerce solution connectivity.

  • Phoenix47 Ltd - out-of-hours client support.

  • Partner Hero - Multi-lingual support by live chat, email and telephone.

  • Elasticsearch - Used in the processing and storing of system logs.

  • Raygun - Used in the processing and storing of system logs.

  • / Qlik - Suppliers of integration services to third-party systems.

  • - Suppliers of integration services to third-party systems.

  • CrescoData - Suppliers of integration platforms for clients wanting to link their Dotdigital account to supported third-party ecommerce systems.

Will data be transferred outside of the EEA?

Yes, but only in limited circumstances and all such transfers are protected by safeguards in place. You may specify which location you wish your data to be physically hosted. If requested to be physically held at a specific location, data will not be physically transferred to the other locations, although it may be accessed from another location in some circumstances (for example, Dotdigital support staff in the US who enable 24/5 support). As standard, UK and EU client data will be stored in the EU. US account data will be stored within the US, and APAC account data is stored within Australian data centres.

Learn more in our Trust Center.

What measures does Dotdigital have in place to protect data transferred to third-party processors?

Dotdigital will always ensure the safeguarding of personal data, including entering into Data Processing Agreements reflecting the obligations under the GDPR, passing down the measures of the EU Model Contract Clauses when working with parties outside of the EU.
All of our data centre providers hold a broad set of industry standard accreditations such as ISO27001 and ISO9001.

All Dotdigital employees are subject to confidentiality obligations as per Dotdigital’s internal Employee Conduct, Confidentiality, Data Protection and Information Security Policies.

Are Dotdigital’s sub-processors GDPR compliant?

All of our sub-processors have been thoroughly assessed from a GDPR and overall security compliance perspective.

Do your contract terms with sub-processors provide similar or the same level of protection as the client Data Processing Agreement?

Yes, Dotdigital ensures that all third party sub-processors are subject to at least the same security and data protection obligations as Dotdigital. In addition, we will remain fully liable for any of our sub-processors actions during the course of their processing and we will only ever use reputable industry suppliers.

Does Dotdigital inform clients where a new third-party sub-processor is being engaged and can we object?

Yes, we would always notify clients at least 30 days in advance when we are planning on engaging a new external sub-processor. This is usually by way of an email to the email address provided by you on the Service Agreement. As a client, you will always be given 14 days to object to Dotdigital engaging a new sub-processor where you have any data protection concerns.

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