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08 April 2020 - Engagement Cloud release notes for 2020.2.1
08 April 2020 - Engagement Cloud release notes for 2020.2.1
Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

What’s new


  • We updated the Marketing API for the Facebook Audience and Messenger integrations to the latest version.

  • After Royal Mail discontinued Mailshot Maker, we've removed any existing Mailshot Maker profiles.


  • We removed the 160 character limit of the SMS single send API.

Commerce Flow > BigCommerce

  • We added a new data field for BigCommerce: order_source.

  • We've added additional data mapping for BigCommerce's customer group.

Commerce Flow > Salesforce Commerce Cloud

  • You can now sync the Preferred Locale field of your customers and all custom attributes of your catalog product variants to Engagement Cloud.

Commerce Flow > Shopify

  • We added extra order data fields, such as: source_name, payment_status, and refund_total.

  • Product tags are now synced to your Shopify catalog; the tags are inherited from their parents.


  • We made a change to stop product recommendations from regenerating unnecessarily.

Magento 2

Microsoft Dynamics


  • You can no longer use STOP or START as a trigger word in an auto-responder campaign; this is to prevent your contacts from suppressing themselves.

Bug fixes and other improvements

  • Plus, we've made over 80 other bug fixes and improvements!

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