Dotdigital

Most likely, this information is stored in:

Data fields 1-5 This is where users may store information such as a contact's name or double-opt-in status.

- Data fields 1-5 This is where users may store information such as a contact's name or double-opt-in status.

Lists Contacts with only a mobile number may have been separated out into different lists in the old SMS area. For example, a list might be named "have double-opt-in" or after a particular campaign “Summer Sale 2022”.

- Lists Contacts with only a mobile number may have been separated out into different lists in the old SMS area. For example, a list might be named "have double-opt-in" or after a particular campaign “Summer Sale 2022”.

To preserve this information through the export, delete, and re-import process, follow these steps:

These steps are for users undertaking <a href="https://support.dotdigital.com/en/articles/8198735-scenario-1-sms-and-email-contacts-using-broadcast-sms-campaigns-and-sms-in-automations">scenario 1</a> or <a href="https://support.dotdigital.com/en/articles/8198736-scenario-2-sms-and-email-contacts-using-sms-campaigns-but-not-sms-automations">scenario 2</a> of our migration instructions.

Complete these instructions before Step 5. Remove duplicate contacts.

Go to Audience &gt; Segments.

Find the Potential duplicates segments, then select Refresh.

Once the refresh is complete, select the Potential duplicates checkbox.

Select Display, and ensure the information you want to keep is visible in the segment columns.

Expand the EXPORT menu, then select Export all.

Go back to Scenario 1 or 2, whichever you are following.

When completing 6. Import your contacts to match data, ensure the fields you want to import are in your import CSV and are mapped.

1. Go to Audience &gt; Segments.
2. Find the Potential duplicates segments, then select Refresh. 
 
 
3. Once the refresh is complete, select the Potential duplicates checkbox.
4. Select Display, and ensure the information you want to keep is visible in the segment columns.
5. Expand the EXPORT menu, then select Export all.
6. Download and store the file safely.
7. Go back to Scenario 1 or 2, whichever you are following.
8. When completing 6. Import your contacts to match data, ensure the fields you want to import are in your import CSV and are mapped.

Complete these instructions before step 5. Remove duplicate contacts.

Select the list you want to keep data from.

Then, once you’ve completed the merging process, go back to the lists from which your mobile-only contacts have been removed.

For each list you exported, reimport the contacts into the lists. You must map <code>mobilenumberid</code> only.

1. Go to Audience &gt; Lists.
2. Select the list you want to keep data from.
3. Expand the EXPORT menu, then select Export all.
4. Download and store the file safely.
5. Then, once you’ve completed the merging process, go back to the lists from which your mobile-only contacts have been removed.
6. For each list you exported, reimport the contacts into the lists. You must map <code>mobilenumberid</code> only.

Keep information from your contacts with only a mobile number, then add it to a unified contact when matching up Email and SMS data.

For information stored in data fields

For information stored in lists