Supported browsers for using Engagement Cloud


Engagement Cloud works on all modern browsers. Older browsers may offer less support.

We categorise browsers as Priority 1, Priority 2, or Not Supported based on their usage:

  • Engagement Cloud should work without issue in Priority 1 browsers
  • Engagement Cloud should be functional in Priority 2 browsers
  • Some or all Engagement Cloud functionality may not work in unsupported browsers 

Engagement Cloud on mobile devices

Mobile browsers, such as those running on iOS and Android, aren't currently supported.

Priority 1 browsers

Our Priority 1 browsers are:

  • Chrome (Windows/macOS)*
  • Edge (Windows)*
  • Safari (macOS)*

Priority 2 browsers

Our Priority 2 browsers are:

  • Firefox (Windows/macOS)*
  • Internet Explorer 11 (Windows)

    Priority 2 support will end for this browser on 17 August 2021

* As these browsers automatically update, only the latest stable version is tested.

Did you find this article helpful?

Can we help?

Thanks for using Engagement Cloud. If you need more help or support, then contact our support team.