Soft bounces report

Use the soft bounces report to see all of the contacts that couldn't be delivered to due to a soft bounce.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

The soft bounce threshold controls the number of times an email is allowed to bounce before being unsubscribed, and it's set under User menu > Settings > Email > Suppression settings.

Soft bouncing can be a temporary issue (for instance, when a full mailbox gets cleared down), and sending to these email addresses later on may well succeed.

Using the Soft bounces report

The report lists all the contacts who've soft-bounced.

Deleted contacts

Any subsequently deleted contacts in the report will be denoted as 'Deleted contact' (apart from deleted suppressed contacts whose email addresses will need to be retained).

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Filter by type

You can filter the list to exclude either 'soft bounces' or 'mail blocked' types.

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