Recover a deleted email campaign


Over the course of time, you'll delete campaigns. This may be because you're de-cluttering and ridding yourself of old sent campaigns (some of which may have been tests), or you're clearing out drafted campaigns which never got sent. 

However, these may be campaigns that you later realise you want to re-use and edit. And what if you mistakenly delete a campaign that you never meant to?! Don't panic - these can be easily recovered and reinstated.

Before you start

Things you need to know before you start:

  • In order to see the Recycle bin your user profile will need to have the Can manage account permission enabled. To find out more about user permissions, check out the Restrict and grant user access permissions article.

Steps to recover a deleted campaign 

  1. Open the Settings menu in the bottom left corner of the screen and select Recycle bin.

  2. The 'Recycle bin' screen is displayed, detailing all the campaigns (and any other items) you've deleted. Select a campaign, or campaigns, you wish to retrieve, then select Recover. It's possible to recover up to a maximum of 150 items in one go this way, or to recover everything use More actions > Recover all
  3. You're prompted to confirm the recovery, and you can select which folder you'd like to place the recovered campaign into. Select Recover to proceed.

    Please note that items aren't automatically recovered to the original folder they were in, and you don't get a choice of folder location when recovering more than one item.  

Recovering an unsent campaign

A recovered unsent campaign will display the campaign setup screen. You're then able to edit these settings and continue to edit the content of the campaign or save the campaign, in the normal manner.


Recovering a sent campaign

A recovered sent campaign will be reinstated once more under your 'Sent' tab in the folder specified, and its reporting will also be recovered and available again.

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