Recover a deleted email campaign


Over the course of time, you'll delete campaigns. This may be because you're de-cluttering and ridding yourself of old sent campaigns (some of which may have been tests), or you're clearing out drafted campaigns which never got sent. 

However, these may be campaigns that you later realise you want to re-use and edit. And what if you mistakenly delete a campaign that you never meant to?! Don't panic - these can be easily recovered and reinstated.

Steps to recover a deleted campaign 

  1. Click on the settings menu (the person-and-cog icon) in the bottom left corner of the screen and select Recycle bin

  2. The 'Recycle bin' screen is displayed, detailing all the campaigns (and any other items) you've deleted. Select a campaign, or campaigns, you wish to retrieve and then click Recover. It's possible to recover up to a maximum of 150 items in one go this way, or to recover everything use More actions > Recover all

  3. You're prompted to confirm the recovery, and you can select which folder you'd like to place the recovered campaign into. Click Recover to proceed.

    confirm_recovery.pngPlease note that items aren't automatically recovered to the original folder they were in, and you don't get a choice of folder location when recovering more than one item.  

Recovering an unsent campaign

A recovered unsent campaign will display the campaign setup screen. You're then able to edit these settings and continue to edit the content of the campaign or save the campaign, in the normal manner.


Recovering a sent campaign

A recovered sent campaign will be reinstated once more under your 'Sent' tab in the folder specified, and its reporting will also be recovered and available again.

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