Branch your survey

Overview

Page branching allows you to create surveys with multiple routes, and respondents will only see the questions which are relevant to them based on their answers. 

Building your survey

It’s best to plan and build your survey first. Branching requires three or more pages in a survey and works with dropdown and multiple choice questions.

You must add at least one answer to your dropdown or multiple choice question before page branching can be enabled.

Setting up your rules

Once you have your survey laid out, select the first question in your survey that you want to branch from and tick Page branching to start creating rules.

saf_enable_page_branching.png

To create a rule, choose an answer from the dropdown and then select a page to send the respondent to.

You can add a rule for each of the answers or just some of them.

To remove a rule, just hover over it to make a red cross appear just above it. Move over to the red cross (the whole rule will highlight in red) and click it to delete the rule.

saf_delete_a_page_branching_rule.png

Page branching when previewing

Page branching doesn't work when previewing your survey. The preview function allows you to see how your survey looks, but has limitations when it comes to the survey fully functioning properly in it.

Did you find this article helpful?

Can we help?

Thanks for using Engagement Cloud. If you need more help or support, then contact our support team.