We're retiring Surveys & forms
On 5 July 2021, Surveys & forms will be retired. You can continue to create surveys, forms, and even landing pages with our newer, easier-to-use and more flexible Pages and forms tool.
No need to panic - your existing surveys and forms will continue to work even after this date. Now is a great time to start building using the Pages and forms tool.Learn more about the Surveys & forms retirement
Let's say your survey has been designed, you've distributed it, and people are responding to it - however, you've just realised that something needs to be changed.
Don't worry, this isn't a problem. Changes can be made instantly - but there are a few things to look out for when editing an active survey.
Firstly, you'll receive a warning message prior to making any changes to your active survey, just to ensure you understand the possible impact.
If your survey has no responses yet then editing the survey won't cause any problems; however, consider that people could be responding to your survey while you edit it.
If your survey has one or more responses then the data for the existing responses may be affected, or potentially lost, by changing the questions and survey. To avoid this, consider duplicating the survey and making your changes to the new survey.
Changing text in questions, headings and paragraphs
Making changes to the text in questions, headings and paragraphs - such as correcting spelling - won't have any effect on your survey response data. You can also add in and remove paragraphs without any worry.
Changing/deleting options to drop-down and multiple choice questions
Changing or removing an option to a dropdown question will delete any of the responses for the option that was changed/removed; other responses will be unaffected.
You have a question asking for someone's preferred colour with dropdown options of: 'Red', 'Blue' and 'Yello'
Having realised that 'Yello' should have been 'Yellow', you remove the option 'Yello' and replace it with 'Yellow' .
The data for all respondents is retained, but those who answered 'Yello' will have a blank answer for that question.
The difference with multiple choice questions (which use radio buttons rather than a dropdown list) is that changing the text of an answer won't delete respondent data; it will change the response to the edited answer.
Removing an option will delete respondent data, as with dropdown questions.
Adding options to dropdown and multiple choice questions won't affect data from existing respondents.
Adding questions before, after, or in between existing questions won't affect existing data; new questions can be added at any point.
Deleting a question will delete all existing answers to that question; answers to all other questions will be retained.
Reordering questions by dragging and dropping them around a survey page won't affect existing data; all existing answers will be retained and attributed to the right question.
Branching and page order changes
Changes to page order and branching won't affect existing data.
Assigning of questions to contact data fields and changes to address books
Data already written to the application won't be affected; changes to the assigning of questions to contact data fields can be made without any loss of existing data.
Be careful that your changes don't break contact data field assignment for future respondents (for example, by deleting and re-adding the email address question).
Be very careful!Data lost through making changes to a live survey can't be reversed and our support team won't be able to assist with any data loss as a result of changes made.