Design your survey - configure the 'Submit', 'Save' and paging buttons

We're retiring Surveys & forms

On 5 July 2021, Surveys & forms will be retired. You can continue to create surveys, forms, and even landing pages with our newer, easier-to-use and more flexible Pages and forms tool.

No need to panic - your existing surveys and forms will continue to work even after this date. Now is a great time to start building using the Pages and forms tool.

Learn more about the Surveys & forms retirement


By default, all surveys and forms have one button.

  • 'Submit' — to mark the survey as complete

Surveys with more than one page will also have 'Next' and 'Back' buttons to move between pages.


When designing your survey, you can edit and configure these buttons also - including being able to add a 'Save' button for longer surveys, allowing respondents to save their answers and come back to them later.

Button configuration

Click on a button to open the 'Button settings' tab. This allows for the text and behaviour of buttons to be changed so you can:

  • Alter the text completely to suit your wording preference (if you wanted 'Back' to be 'Previous', for instance)
  • Change the alignment of the buttons within the page
  • Add the 'Save' button (particularly useful when the survey's long or multi-paged)



Survey buttons can be aligned as follows:

  • Standard - the 'Back' button is aligned to the left and the 'Next', 'Save', and 'Submit' buttons are aligned to the right
  • Left - all buttons are aligned to the left
  • Centre - all buttons are aligned in the centre of the page
  • Right - all buttons are aligned to the right of the page


Button text and 'Save' button

The text on all four possible buttons can be edited.

To edit the text of the 'Back' and 'Next' buttons, your survey must have two or more pages.

To display the 'Save' button and edit the text, tick Display a 'Save' button. This will add a 'Save' button to every page of your survey, and the field to edit the button text will become available in the 'Button settings' tab.

Unchecking this option will remove the 'Save' button from all pages of the survey.

Impact of buttons on response types in reporting

It's important to be aware of the impact these buttons will have upon your survey reporting, plus the impact of your respondents' use of them.

The reporting area affected by these buttons will be a pie chart on the overview tab called 'Response summary'; this provides a breakdown of the responses your survey has received.

The three separate response types are classed, and generated, as follows:

  • Completed
    The survey has been completed, start to finish; the respondent has filled in the survey and clicked ‘Submit’.
  • Partial
    The survey has been started but not finished; a ‘partial’ response is registered by the respondent clicking either ‘Next’/’Back’ or ‘Save’ on multi-page surveys without submitting the survey. Or if a user didn't Submit the survey after being shown and completing a captcha. Partial response data can also be selected for inclusion in the 'Responses' and 'Charts' reporting tabs.
  • Bounces
    The survey has been clicked on and possibly not even started, as the respondent hasn’t clicked on ‘Next’/’Back’ or ‘Save’ at any point. It may, of course, be the case that these buttons aren't included in the survey and thus aren't available to the respondent to make use of. If they were available, the respondent may well have used them to register a 'partial' response.

The use of these buttons is worth giving some thought to when designing your survey, as they can result in more accurate reporting on the state of your response types.

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