Upgrade 28th October 2015 - dotmailer 15four is here

dotmailer's scheduled maintenance and upgrade for 28th October 2015 includes:

Say hello to dotmailer15four!

We're very pleased to announce the release of dotmailer15four.

Introducing our new look Help Center

The Help Center has been revamped. It now has:

  • A better look and feel
  • Easier navigation
  • Better separation of articles (knowledge base) and questions and feedback (the community)
  • Articles are easier to read
  • Improved search functionality 

We hope you like it!

The dotmailer developer hub is go!

The brand new dotmailer developer hub has been launched as a community-driven hub for developers looking to integrate with dotmailer. It contains our improved API documentation, plus:

  • C# code samples for all REST operations and SOAP methods
  • A test function for REST operations within the documentation itself
  • ReadMe.io members can log in and suggests edits

Over the coming months, we hope to improve, add to and extend the developer hub's content, with your help! We hope it provides a great extra resource.

Editable HTML headers for email

For our more advanced or adventurous users, the email head is now editable in EasyEditor. This supports new techniques such as Gmail schemas, or progressive disclosure, which require scripts in the email head.

Other improvements

  • You can now add a managed user to your account by simply adding their email address and then setting their permissions
  • You can now transfer your account ownership (should you need to) to a managed user easily within the app, without the need to contact support anymore 
  • We've implemented improvements to the automatic campaign converter (beta), which converts classic campaigns into EasyEditor campaigns
  • The latest translation updates for the application interface have been implemented (French, German, Italian, Portuguese, Russian and Spanish)
  • We've also fixed several bugs
Have more questions? Submit a request


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    With regards to the new functionality for the managed users. When creating a new managed user, following the steps as above, an email is sent to the user to create a password and validate their user account. What is the protocol if the user does not receive the email from dotmailer to create their password? Is the information stored in the back end of the system? We are a whitelabel account and cannot see this information in the admin side of the system?

    Many Thanks

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    Hi Jill,

    I would advise contacting our support team about this issue, who will be happy to assist you.

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    Hi. Also two question's regarding the new managed users feature.

    1. When the email is sent to the user, if you have a white label account, your company logo is shown. Can you review the sizes of the logo, as it appears stretched, but is fine on the web page when you click through to validate (I assume the logo being used is the same?)

    2. You can't reply to the automated email that is sent to the User. Can you enable this function, so that replies are sent to the Main Account holder?


  • Avatar

    Hi Paul,

    1. If the logo is stretched, that sounds like it could be a bug that needs to be fixed. Speaking to our support team is the quickest way to try and get that resolved.

    2. Again, you might want to speak to support about this, although not being able to reply to the email is by design, so they're likely to suggest creating a feature request for it in our 'Community' section - https://support.dotmailer.com/hc/communities/public/topics/200432508-Feedback-and-feature-requests

  • Avatar

    Hi Neal - thanks.

    1. Raised with Support and they directed me to the forums! They commented it's the same for everyone? This might be the wrong place though?

    2. Will do.