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Introduction to Engagement Cloud for Microsoft Dynamics

Supported versions of Microsoft Dynamics 

We offer our connector for versions 2011, 2013, 2015, 2016 and Dynamics 365 Sales (version 5.x to 9.x).

These articles cover all of the supported versions. However, please be aware that we're currently no longer developing new features for version 2011 of our connector. For example, version 2011 doesn't have the following:

Overview

The Dynamics connector allows you to do the following from your Dynamics organisation:

Before you can send an email campaign or analyse a survey, you must create it in Engagement Cloud and then synchronise it to Dynamics.

About synchronisation

Data is synchronised between Engagement Cloud and Microsoft Dynamics CRM. Data can be synchronised automatically at timed intervals, which are set in the Email Campaign Manager, or you can manually synchronise data without waiting for the next automatic synchronisation.

Important

Although you can synchronise data about a company to Engagement Cloud, you can't synchronise that same data back to Dynamics.

A Frequently asked questions article has been designed to help you with specific processes and to help you troubleshoot.

Check out the other Engagement Cloud for Microsoft Dynamics CRM articles:

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