Transactional email - an overview


Transactional email is non-marketing, administrative email that you send out to individual contacts once, for example, they've bought something from you, or have forgotten their password and want to reset it. They're things like order confirmations, shipping notifications, and password reminder/reset emails.

Transactional emails should not contain any marketing content.

Creating and sending transactional emails

Our transactional email feature allows you to send via one of two methods:

  • SMTP (Simple Mail Transfer Protocol)
  • our API (Application Programming Interface) 

To send transactional email via either one of these methods, you'll need to create user credentials for them, which can be done within the app.

However, if you're unsure of what you're doing, it might be the case that you'll require the help of a friendly developer to get up and running.

Designing and branding transactional emails

You can create and design a transactional email template (provided it's a triggered campaign) in EasyEditor. This allows you to make the most of EasyEditor's great design perks to brand your transactional email.

Plus you can personalise them using transactional email's own personalisation functionality (not to be confused with EasyEditor's personalisation functionality!).

Once created, the ID of the campaign can then be given to your developers so they can send it via SMTP or our API. 

Reporting for transactional emails

A reporting dashboard provides you with full details and statistics on your sent transactional email, which includes open, click, and bounce tracking.

Find out how to add transactional email to your account »
Did you find this article helpful?

Can we help?

Thanks for using Engagement Cloud. If you need more help or support, then contact our support team.