Use CAPTCHA to protect your form from bots

Learn how bot detection works to protect your forms from spam submissions, and find out how to turn it off if you need to.

Overview

Spam form submissions are form submissions that contain unwanted or harmful information. Occasionally, human users try to flood forms with undesired results; however, spam submissions are usually generated by bots crawling websites and automatically submitting your forms.

We protect your forms from bots

By default, all our forms use Google reCAPTCHA (version 3) to protect them from bots.

reCAPTCHA uses an advanced risk analysis engine that adapts its challenges to stop bot software from taking part in abusive activities. 

For example, competition forms are often the target of bots that spam repeated submissions. reCAPTCHA protects your form while letting your real users pass through with ease.

Turn on CAPTCHA account-wide

CAPTCHA is enabled by default. If you need to turn it back on:

  1. Go to Settings > Account > Account Settings.
  2. Under the heading Survey features, select the Detect and reduce suspect responses check box.
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  3. Select Save settings.

Turn off CAPTCHA for a specific form

It is possible, although not advised, to disable bot detection on your forms. To disable bot detection:

  1. In the form editor, go to Form options > Form settings.
  2. Under Enable bot detection, select No.
  3. Select Apply to save your changes.

Turn off CAPTCHA account-wide

CAPTCHA is enabled by default and we don't recommend you turn it off. If you need to turn it off:

  1. Go to Settings > Account > Account Settings.
  2. Under the heading Survey features, clear the Detect and reduce suspect responses check box.
  3. Select Save settings.
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