Microsoft Dynamics 365 - Unified Interface

Learn what's new in the solution for Microsoft Dynamics 365 on Unified Interface.


If you are using Microsoft Dynamics 365 and have or want to switch to Unified Interface, you can then enjoy a new navigation with improved performance

The Engagement Cloud solution for Unified Interface presents the below enhancements:

  • The functionality is the same as Classic, but we added a dedicated Engagement Cloud app for easier access and use.
  • Modals are embedded in the app for easier navigation - no more pop-ups.
  • The solution is lighter, so upgrades are smoother.

Check out this guide on how to upgrade to our latest package for Microsoft Dynamics 365, which supports both Classic and Unified Interface views. 


If you work with a consultancy firm, please ask them to plan your package upgrade.

Locating the Engagement Cloud app

Once you've upgraded to our latest solution and switched to Unified Interface, you'll have two ways to locate the Engagement Cloud app:

  • Go to Settings > My Apps and find the Engagement Cloud app in the Published Apps area.

  • Or go to the drop-down menu and select Engagement Cloud.


Selecting the Engagement Cloud app takes you to an area with different options, from planning your campaigns and selecting your audience, to sending your email campaigns.



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