Using transactional email templates with BigCommerce

Learn how to use and edit your transactional email templates and keep your marketing communications consistent with the transactional email manager.

Overview

Create and turn on transactional email templates in your BigCommerce store to provide your customers with consistent and relevant order details. You can see a list of different events that happen in your BigCommerce store, such as a new account, account updates, or new order confirmations. You can also use the transactional email manager to choose which transactional emails you want to send out to your customers once a purchase is made.

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Before you start

Things you need to know before you start:

• You must have a BigCommerce store connected to an Engagement Cloud account.
• When you activate transactional email on your account, it counts towards your messaging allowance.
• To avoid duplicating emails, you must disable the transactional email notifications that are sent by BigCommerce. You must disable all of the notifications, or only the ones that you enable in Engagement Cloud as a replacement. To do this, go to Marketing > Email Templates.

Create a branded transactional email template

Create brand familiarity with your contacts by branding your transactional email templates. You can upload a logo, add fonts, and change the colours of the template. To access the transactional email manager:

1. In Engagement Cloud, go to Settings > BigCommerce > Transactional email > Setup transactional email templates.
2. Set up your branding by editing the available fields:
   • Logo
     Select Choose file to upload an image of your logo to brand your transactional email template.
   • Font
     Select the font type you want to appear throughout your template.
   • Body text colour
     Select the primary body text colour of your template.
   • Heading text colour
     Select the heading text colour of your template.
   • Button/link colour
     Select the colour you want your buttons to appear as in your template.
   • Button text colour
     Select the colour you want your button text to appear as in your template.
   • Brand highlight colour
     Add a line of colour to your template, so customers can recognise your brand faster.
   • Email footer
     Add a footer to your transactional email template. This is a great place to put your legal text.
3. Select Generate templates.

   Or select Delete to delete the current transactional email template.

Once this is complete, you can turn on your templates.

Using the transactional email manager

You can turn on, swap, edit, or preview any your transactional email templates in the Transactional email area. You can see all of your default email templates in this area, too. To manage your transactional email settings, go to Settings > BigCommerce > Transactional email.

If you have not created a transactional email template yet, select Setup transactional email templates. If you already created a transactional email template, select Configure brand styles to make changes.

Account notifications
In the Account notifications area, select Turn all off or Turn all on to turn all of your transactional email notifications on or off for your customers.

Order notifications
In the Order notifications area, you can find a list of default template settings:

A check mark (✅) means this default transactional email template is available.

Default transactional email template	Availability
New account confirmation	✅
New order confirmation	✅
Shipping confirmation	✅
Shipping update	✅
Order partially shipped	✅
Order pending
Order awaiting payment
Order awaiting fulfillment	✅
Order awaiting shipment	✅
Order awaiting pickup	✅
Order completed	✅
Order cancelled	✅
Order declined
Order refunded	✅
Order partially refunded
Order disputed
Order manual verification required

To activate a transactional email template, switch the toggle to On. To disable a transactional email template, switch the toggle to Off.

Each default template has an Actions drop-down menu. Expand the actions drop-down menu to preview, edit, or swap out the current template.

Design transactional email templates

To design your transactional email template:

1. Go to the App menu and select Email.
2. Select a campaign or create a new campaign.
   

   To learn more about creating a new email campaign, check out the Getting started - Introduction email campaign article.

3. Drag a text building block onto the EasyEditor canvas.
4. Enter variables into the text box. You must insert all variables into text building blocks.
5. Select Save.

Remove all unsupported building blocks

When designing your transactional email template, you must remove all unsupported building blocks. To learn more about unsupported building blocks for transactional email templates, check out Create and design a transactional email template.

You don’t have to remove your unsubscribe link because it’s automatically removed when you send the campaign.

To learn more about using EasyEditor, check out the EasyEditor area in the help centre.

Insert variables
Variables help to personalise your email campaign so that the information is correct and relevant to your customers’ orders. For example, if you create an order confirmation email campaign, you might use the following variables for your campaign layout:

Hi, {{ data.order.billing_address.first_name }}.
Thanks for your order {{ data.order.id }}!

Your order status is now: {{ data.order.order_status }}.
You've ordered the following products:

Items

{% for product in data.order.products %}
  {{ product.name }} ({{ product.sku }}) x {{ product.qty }}
  {% if product.option %}
    {% for option in product.options %} {{ option.name }}:{{ option.value }} | {% endfor %}
  {% endif %}
  Price:{{ product.price_inc_tax }}
------------------------------------
{% endfor %}

To learn more about the different types of variables you can use, check out Variables for transactional email templates in BigCommerce.

Subject line variables

You can only use three variables in the subject line of your transaction email template:

• @FIRSTNAME@
  Inserts the first name of your contact.
• @LASTNAME@
  Inserts the last name of your contact.
• @ORDER_ID@
  Inserts the order ID based on your contact’s purchase.

You can’t use other variables in your subject lines.

See also

• Variables for transactional email templates in BigCommerce