Learn how to upload SMS contact suppressions.
Overview
You can suppress multiple contacts in your SMS address books. Doing this removes them from every address book that they're in, including the All contacts address book. You can do this by uploading a file or by doing it manually.
Upload suppressed contacts
You can upload suppressions to your Engagement Cloud account by file removal or by doing manually entering them.
Using the file removal method
To upload a file of contact suppressions:
- Go to the App menu and select SMS.
- Select Contacts > Suppressed contacts.
- Select New contact suppression > File removal.
- In the Select a file field, select Choose file to upload a list of contacts you want to suppress.
The file can be in CSV, TXT, Excel, or ZIP format. Files can't be more than 10MB in size. The source column containing the phone numbers must be assigned to the destination column, MobileNumber.
- In the Email address to notify box, enter an email address to reach you at when the contact import is complete.
- Select Suppress the file from my account.
Using the manual method
To manually upload each of your contact suppressions:
- Go to the App menu and select SMS.
- Select Contacts > Suppressed contacts.
- Select New contact suppression > Manually.
- Add phone numbers you want to suppress into the box.
Make sure to use international format. For example, +44 7xxx xxxxxx. If you're adding multiple suppressed contacts, each number must be on a separate line.
- Select Suppress.
Correctly format your contacts' numbers
All imported suppressed numbers are treated as international; you must include the international country code and remove the leading 0 from the local number. You can prefix the international country code with 00 and +, or leave these out. For example, the country code for the UK is 44. For the mobile number 07700900000, you could import the number as +447700900000, 447700900000 or 00447700900000.
To confirm if your import was successful, go to Contacts > Suppressed contacts. You can no longer send these contacts SMS messages.
Resubscribe a contact
SMS users can resubscribe themselves by texting START or UNSTOP; you can't resubscribe them.