31 March 2021 - Engagement Cloud release notes for 2021.1.7

What's new


  • We now show a trial message for accounts that don’t have machine learning enabled.


  • Because of changes to how third party cookies are handled, Magento, Microsoft Dynamics, Salesforce, BigCommerce, and WooCommerce users are now asked to continue Engagement Cloud sessions in a new browser tab or modal.

Magento 2 (v4.11.3)

Magento 2 Chat (v1.4.0)


  • In the Outbound messages report, messages sent with programs now show they were sent from a program and which program they were sent from.

Bug fixes and other improvements

  • We've made over 50 bug fixes and other improvements.
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