Shopware variables – Dotdigital Help Centre

Learn which variables you can use with which triggers in your Shopware 6 Flows.

Overview

When building Shopware Flows, you can use various variables to pull personalisation data into the content within your flows.

This article shows you all the variables you can use with each trigger type.

To learn more about Shopware Flows, check out the Shopware article Flow Builder.

Contact Form

Customer

Trigger	Variable that can be used
Customer / Group / Registration / Accepted	{{ customer.email }}
Customer / Group / Registration / Declined	{{ customer.email }}
Customer / Recovery / Request	{{ customer.email }}

Checkout

Trigger	Variable that can be used
Checkout / Customer / Double Opt In Guest Order	{{ customer.email }}
Checkout / Customer / Double Opt In Registration	{{ customer.email }}
Checkout / Customer / Changed Payment Method	{{ customer.email }}
Checkout / Customer / Deleted	{{ customer.email }}
Checkout / Customer / Login	{{ customer.email }}
Checkout / Customer / Register	{{ customer.email }}
Checkout / Customer / Guest Register	{{ customer.email }}
Checkout / Order / Placed	{{ order.orderCustomer.email }}
Checkout / Customer / Guest Register	{{ order.orderCustomer.email }}
Checkout / Customer / Before / Login	No recipient personalisation data

State Enter

Trigger	Variable that can be used
State Enter / Order / State / Cancelled	{{ order.orderCustomer.email }}
State Enter / Order / State / Completed	{{ order.orderCustomer.email }}
State Enter / Order / State / In Progress	{{ order.orderCustomer.email }}
State Enter / Order / State / Open	{{ order.orderCustomer.email }}
State Enter / Order Delivery / State / Cancelled	{{ order.orderCustomer.email }}
State Enter / Order Delivery / State / Open	{{ order.orderCustomer.email }}
State Enter / Order Delivery / State / Returned	{{ order.orderCustomer.email }}
State Enter / Order Delivery / State / Returned Partially	{{ order.orderCustomer.email }}
State Enter / Order Delivery / State / Shipped	{{ order.orderCustomer.email }}
State Enter / Order Delivery / State / Shipped Partially	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Authorized	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Cancelled	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Chargeback	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Failed	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / In Progress	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Open	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Paid	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Paid Partially	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Refunded	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Refunded Partially	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Reminded	{{ order.orderCustomer.email }}
State Enter / Order Transaction / State / Unconfirmed	{{ order.orderCustomer.email }}
State Enter / Order Transaction Capture / State / Completed	{{ order.orderCustomer.email }}
State Enter / Order Transaction Capture / State / Failed	{{ order.orderCustomer.email }}
State Enter / Order Transaction Capture / State / Pending	{{ order.orderCustomer.email }}
State Enter / Order Transaction Capture Refund / State / Cancelled	{{ order.orderCustomer.email }}
State Enter / Order Transaction Capture Refund / State / Completed	{{ order.orderCustomer.email }}
State Enter / Order Transaction Capture Refund / State / Failed	{{ order.orderCustomer.email }}
State Enter / Order Transaction Capture Refund / State / In Progress	{{ order.orderCustomer.email }}
State Enter / Order Transaction Capture Refund / State / Open	{{ order.orderCustomer.email }}

State Leave

Trigger	Variable that can be used
State Leave / Order / State / Cancelled	{{ order.orderCustomer.email }}
State Leave / Order / State / Completed	{{ order.orderCustomer.email }}
State Leave / Order / State / In Progress	{{ order.orderCustomer.email }}
State Leave / Order / State / Open	{{ order.orderCustomer.email }}
State Leave / Order Delivery / State / Cancelled	{{ order.orderCustomer.email }}
State Leave / Order Delivery / State / Open	{{ order.orderCustomer.email }}
State Leave / Order Delivery / State / Returned	{{ order.orderCustomer.email }}
State Leave / Order Delivery / State / Returned Partially	{{ order.orderCustomer.email }}
State Leave / Order Delivery / State / Shipped	{{ order.orderCustomer.email }}
State Leave / Order Delivery / State / Shipped Partially	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Authorized	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Cancelled	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Chargeback	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Failed	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / In Progress	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Open	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Paid	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Paid Partially	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Refunded	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Refunded Partially	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Reminded	{{ order.orderCustomer.email }}
State Leave / Order Transaction / State / Unconfirmed	{{ order.orderCustomer.email }}
State Leave / Order Transaction Capture / State / Completed	{{ order.orderCustomer.email }}
State Leave / Order Transaction Capture / State / Failed	{{ order.orderCustomer.email }}
State Leave / Order Transaction Capture / State / Pending	{{ order.orderCustomer.email }}
State Leave / Order Transaction Capture Refund / State / Cancelled	{{ order.orderCustomer.email }}
State Leave / Order Transaction Capture Refund / State / Completed	{{ order.orderCustomer.email }}
State Leave / Order Transaction Capture Refund / State / Failed	{{ order.orderCustomer.email }}
State Leave / Order Transaction Capture Refund / State / In Progress	{{ order.orderCustomer.email }}
State Leave / Order Transaction Capture Refund / State / Open	{{ order.orderCustomer.email }}

Mail

Trigger	Variable that can be used
Mail / After / Create / Message	No recipient personalisation data
Mail / Before / Send	No recipient personalisation data
Mail / Sent	No recipient personalisation data

User

Trigger	Variable that can be used
Newsletter / Confirm	{{ newsletterRecipient }}
Newsletter / Register	{{ newsletterRecipient }}
Newsletter / Unsubscribe	{{ newsletterRecipient }}
Newsletter / Update	{{ newsletterRecipient }}

Trigger	Variable that can be used
Contact Form / Send	{{ contactFormData.email }}

Trigger	Variable that can be used
User / Recovery / Request	No recipient personalisation data