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Send SMS and MMS in the US and Canada 6: Short code migration

In order to complete a migration from your current provider to Dotdigital, you must provide all the items listed.

Laura Russell avatar
Written by Laura Russell
Updated this week

Short code migration

  • Short code verification form
    Your Dotdigital Customer Success representative can provide you with this form. You must add any new traffic or messaging that has been added since the short code was originally registered.

    Even if your campaign is not changing, you must complete this form.

    Additionally, you must bring your campaign, opt-in, privacy policy, and terms and conditions up to date to reflect updates to section 3 of the CTIA requirements. Our form helps guide you through these requirements.

  • Common Short Code Administration (CSCA) lease receipt
    Your current provider can provide you with this receipt. We need this receipt in order to request the migration to Dotdigital.

  • US Short code transfer request
    Your current provider must set up this transfer. We cannot initiate this request from our side.

    This request must be submitted prior to initiating the migration to Dotdigital. Your Customer Success representative can provide you with the account number to transfer the lease to upon request.

  • Target migration date
    The target migration date must be at least 15 business days from the date that we submit the completed migration request.

    The migration request cannot be submitted until the steps above have all been completed.

If you're migrating existing traffic but intend to use a new Dotdigital short code, you must work with your Dotdigital Customer Success rep for additional CTIA requirements section 3.10.1


See also

More articles in the Send SMS and MMS in the US and Canada series:

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