Use the Dotdigital for Microsoft Dynamics connector to synchronise form response data to Contact and Lead records.

Before you start

Things you need to know:

You must build and publish your forms in Dotdigital.
Learn how in Create a form.

Synchronise your forms

To set up automatic synchronisation of your form data from Dotdigital to Microsoft Dynamics:

Go to Email Accounts under Settings in the left side menu.
Select an account.
Select Scheduled Sync Settings.
Set the Interval and Sync window for the Forms sync type.
Select Save.
Learn more about Scheduled Sync Settings in Administration Settings in Microsoft Dynamics.

If you want to retrieve the latest form statistics immediately, you can manually synchronise a form.

To manually synchronise a form:

Go to Forms under Dotdigital in the left side menu.
Select the checkbox next to a form name.
Select Synchronise in the toolbar at the top of the page.

Synchronise hidden field values

Synchronisation of hidden field values is supported for Microsoft Dynamics.

To synchronise hidden field values captured in previous form responses, manually resynchronise the form.

Learn more in:

View your Forms

To view your Forms within Microsoft Dynamics, go to Forms under Dotdigital in the left side menu.

The screen displays a list of forms and across each row you can see the summary data which provides an at-a-glance view of the form details.

By default, your active forms are displayed. To see inactive forms, expand the Active Forms drop-down menu and select Inactive Forms.

Form information screen

To view more detail for a specific form, select the form name you want to view.

The first section of the page shows basic information related to the form such as name, number of complete and incomplete responses, first and last response date and public URL.

Questions

The next section displays a breakdown of the questions contained in the form. You can see the question type (text, checklist, email, and so on) and other details relating to each specific question.

To see further information relating to an individual question, select the question name.

Responses

This section displays a breakdown of all of the complete and incomplete individual responses to the form. To retrieve more information relating to an individual response, select the respondent's name.

On the Form Response screen, you can see details about the respondent on the General tab, including their name and email address.

The Answers tab shows each question along with the respondent’s answer.

Lead/contact options

All form responses are recorded against a corresponding Lead or Contact wherever a match can be made by email address.

To view form data for a specific Contact or Lead:

Go to Contacts or Leads under Marketing in the left side menu.
Select the Contact or Lead name.
Select Related and then Form Responses.
Form responses are also displayed in the Engagement timeline against the Lead or Contact record.