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Synchronise form responses to Microsoft Dynamics
Synchronise form responses to Microsoft Dynamics

Collect additional data from your contacts.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Dotdigital for Microsoft Dynamics connector allows you to synchronise form responses data to your Contact and Lead records.

Before you start

Things you need to know:

  • You must build and publish your forms in Dotdigital.

    Learn how in Create a form.

Synchronise your forms

To set up automatic synchronisation of your form data from Dotdigital to Microsoft Dynamics:

  1. Go to Email Accounts under Settings in the left side menu.

  2. Select an account.

  3. Select Scheduled Sync Settings.

  4. Set the Interval and Sync window for the Forms sync type.

  5. Select Save.

    Learn more about Scheduled Sync Settings in Administration Settings in Microsoft Dynamics.

You might be working on a form and want to retrieve the latest statistics immediately, without waiting for the next automatic synchronisation.

To manually synchronise a form:

  1. Go to Forms under Dotdigital in the left side menu.

  2. Select the checkbox next to a form name.

  3. Select Synchronise in the toolbar at the top of the page.

Hidden field values

Synchronisation of hidden field values is not currently supported. For these fields there is a blank entry instead under Display value.

To ensure data from hidden fields can be synchronised, you can assign the hidden field to a Contact data field in Dotdigital, and then map this to an Email Data Label in Microsoft Dynamics.

Find out how to map a Dotdigital Contact data field to Microsoft Dynamics in Email Data Labels in Microsoft Dynamics.

View your Forms

To view your Forms within Microsoft Dynamics, go to Forms under Dotdigital in the left side menu.

The screen displays a list of forms and across each row you can see the summary data which provides an at-a-glance view of the form details.

By default, your active forms are displayed. To see inactive forms, expand the Active Forms drop-down menu and select Inactive Forms.


Form information screen

To view more detail for a specific form, select the form name you want to view.

The first section of the page shows basic information related to the form such as name, number of complete and incomplete responses, first and last response date and public URL.



The next section displays a breakdown of the questions contained in the form. You can see the question type (text, checklist, email, and so on) and other details relating to each specific question.

To see further information relating to an individual question, select the question name.



This section displays a breakdown of all of the complete and incomplete individual responses to the form. To retrieve more information relating to an individual response, select the respondent's name.

On the Form Response screen, you can see details about the respondent on the General tab, including their name and email address.


The Answers tab shows each question along with the respondent’s answer.

Lead/contact options

All form responses are recorded against a corresponding Lead or Contact wherever a match can be made by email address.

To view form data for a specific Contact or Lead:

  1. Go to Contacts or Leads under Marketing in the left side menu.

  2. Select the Contact or Lead name.

  3. Select Related and then Form Responses.


Form responses are also displayed in the Engagement timeline against the Lead or Contact record.

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