Our integration with Salesforce Commerce Cloud includes two components that work together:
A Dotdigital connector to sync all the commerce data powering our Commerce intelligence (using OCAPI)
An officially certified SFCC cartridge that pre-installs the Dotdigital tracking and transactional email capability
This integration allows you to synchronise your store customers' information and purchase data as well as your product catalogue. You can choose which of your Commerce Cloud data fields get mapped to your Dotdigital contact data fields, allowing you to utilise their order information for better campaign targeting. You can also enrol new customer accounts and first-time buyers into your programs.
Install the Salesforce Commerce Cloud connector
1. Install the cartridge
To start your installation, select the guide you need to use:
2. Create a Demandware API client
Log in to your Demandware account management console, API Client section: https://account.demandware.com/dw/account/APIAdmin
Select Add API Client
Give your API client a display name and a password, whilst leaving the JWT and OpenID Connect fields as they are in their default state (with 'Default Scopes' set as 'mail'), and save them
Once created, copy the generated API client ID and given password and go to the next step below
3. Connect your store in Dotdigital
Go to the page https://login.dotdigital.com/commerce-cloud
Log in to your Dotdigital account (if you haven't done so already)
Enter your store URL.
From April 2022, Salesforce Commerce Cloud are introducing changes which mean hyphenated host names will no longer be supported.
Enter your site ID. To find your site ID, go to Administration > Sites > Manage Sites and copy the ID of the site you wish to connect to.
If connecting multiple storefronts to the same Dotdigital account you'll need to append the Site ID to the Store URL (https://www.example.com/s/site_id_here).
Enter the API client ID and password and select NEXT to authorise the connection.
Finally, you need to set the API permissions at Shop and Data level in your store's Business Manager.
To do this:
Copy the JSON for the Shop permission and paste it into your instance's Business Manager under Administration > Site development > Open Commerce API settings. Select type Shop and set the context to Global.
Copy the JSON for the Data permission and paste it into your instance's Business Manager under Administration > Site development > Open Commerce API settings. Select type Data and set the context to Global.
Select Authorise.
Enable subscriber synchronisation
To enable subscriber synchronisation, you need to create the 'Accepts Marketing' field in Salesforce Commerce Cloud.
Go to Business Manager > Administration > Site Development > System Object Types > Profile > Attribute Definitions > New
Set:
the ID as
acceptsMarketingset the display name as
Accepts Marketingset the value type as Boolean
then select Apply.
In the Attribute Grouping tab, set both the ID and name as Marketing and select Add.
Select Edit next to your newly created grouping
Set the ID as acceptsMarketing and select Add
Next steps