Integrate your Trustpilot account with Dotdigital to sync product and service reviews as contact insight data in the Reviews collection. You can also automatically enrol contacts into an automated program once they have left a product or service review.
Before you start
Things you need to know:
The integration does not create contacts. If a customer leaves a review but they do not already exist as a contact in your Dotdigital account, no data sync or program enrolment takes place.
Data sync for new reviews and program enrolments only take place once the review is verified and published on your website.
Install Dotdigital for Trustpilot
1. Connect your Trustpilot account
In Dotdigital, go to Connect > Integrations.
In the left menu, under SHOW, select Self-serve.
Find Trustpilot Reviews, then select +ADD.
Select INSTALL.
Details of the integration are displayed. Read integration details and select NEXT.
2. Authenticate with Trustpilot
In Trustpilot authentication, select New authentication.
Enter your authentication name and select CREATE.
A pop-up window is displayed allowing you to log in to your Trustpilot Business account. Enter your Trustpilot Business login credentials, then select Log in.
Enter your Trustpilot Business Unit Name and select NEXT.
Business Unit Name
This is the domain registered with your Trustpilot account, which is included at the end of the URL for your public Trustpilot page, for example, https://www.trustpilot.com/review/dotdigital.com.
You can find Your Business Unit Name in the upper left hand corner of your Trustpilot account.
3. Configure the integration
Expand the Review type drop-down menu and choose if you want to sync Product Reviews, Service Reviews, or Both (Product and Service). Select NEXT.
Under Select Program Enrollment for Selected Review(s), depending on your previous selection, expand the Programs drop-down menu and choose a program to enrol new reviewers.
If you don't have a program built and activated yet, you can select No program selected(default) and then select FINISH. You can return to this page at any time to map a program by going to Connect > Trustpilot Reviews > Settings. Your review data will still be mapped, even without selecting a program, as long as the rest of the set up process is complete.
3. Select FINISH to complete the setup process and start the initial data sync.