The WooCommerce connector lets you synchronise all of your WooCommerce customers to Dotdigital. You can choose which of your WooCommerce data fields get mapped to your Dotdigital contact data fields and enrol new customers and new subscribers into your programs.
Before you start
Things you need to know:
Check out The WooCommerce integration checklist to help track your progress.
The WooCommerce connector is WordPress-based and on-premise. A WordPress plugin is needed to perform the install, and then a bridge file needs to be downloaded from Dotdigital and added to your store's root directory to complete the connection.
You need WordPress version 4.0 or later installed.
You need the WooCommerce plugin version 1.6 or later installed.
Install the WooCommerce plugin
Go to the Dotdigital GitHub page and download the plugin.
Unzip the downloaded plugin file into your WordPress plugin folder.
The default location for this is
Log in to your WordPress admin console.
In the left-side menu, go to Plugins > Installed Plugins.
Find the Dotdigital plugin.
Select Activate Plugin.
In the left-side menu, select Dotdigital to open the Dotdigital login page.
Log in to Dotdigital.
You'll see the Almost there! message, outlining the three final steps to complete:
Download the bridge zip file.
Unzip the contents of the bridge file into your WordPress root folder.
Select Test connection to check the connection is established between Dotdigital and your WooCommerce account.
Install the bridge file
In Dotdigital, to download the connector bridge zip file, expand the User menu and go to Settings > Commerce > Store.
The page and steps aren’t available until you install our plugin and add it to your store.
In your Wordpress root folder, unzip the contents of the file.
The default root folder is
In Dotdigital, select Test connection to check and activate your WooCommerce connection.
To make sure your connector bridge file is installed correctly, enter http://[YOUR STORE URL]/bridge2cart/bridge.php in your browser address line. If the bridge file is working correctly, the following message appears:
BRIDGE INSTALLED. Version: xx
If you don’t see the above message try some of our troubleshooting options below.