For Chat, you can now:
Use multiple chat teams for various departments or business areas.
Add an emoji in a chat.
Create automated messages – Welcome, End of chat, and Out of hours – for your Chat widget.
Set team working hours, so customers know when you’re online.
For SMS, you can now:
Send SMS split tests.
Get creative and start building engaging campaigns using our auto-responder tool.
See updated SMS previews throughout the app.
Start paying for sent messages in arrears. You can speak to your account manager for details.
Resubscribe contacts that hard-bounced from within the SMS suppressed contacts list.
For Ecommerce, you can now:
Access features, such as catalogs and their products, as well as abandoned carts under Ecommerce > My stores.
Avoid duplicating product recommendation logic by using catalog level rules and variant handling.
Create multiple machine learning recommendations.
Abandoned cart and search
For abandoned cart and search, you can now:
View a list of all abandoned carts under Ecommerce > My store > Abandoned carts.
Select an abandoned cart and view the items inside it from the abandoned carts list.
See what your contacts browsed for in the past.
Use abandoned search data in a program or email campaign.
Microsoft Dynamics 365
For Microsoft Dynamics 365, you can now:
Access a new solution for Microsoft Dynamics 365 that supports both Classic and Unified Interface, solution number 220.127.116.11. Enhancements for Unified Interface includes:
Easier access, navigation and usability
Lighter solution for smoother upgrades
No modals (pop-ups)
Learn more about our solution for Unified Interface and how you can upgrade to the latest solution.
We've updated our help centre, so articles are easier for you to navigate.
Magento 2 (v4.3.4)
Read more about the latest release for Magento 2.
Magento Enterprise (v1.0.6)
Read more about the latest release for Magento Enterprise.
Bug fixes and other improvements
Plus, we've made over 70 other bug fixes and improvements!