All Collections
12 February 2020 - Introducing: 20one
12 February 2020 - Introducing: 20one
Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

What’s new


For Chat, you can now:

  • Use multiple chat teams for various departments or business areas.

  • Add an emoji in a chat.

  • Create automated messages – Welcome, End of chat, and Out of hours – for your Chat widget.

  • Set team working hours, so customers know when you’re online.


For SMS, you can now:

  • Send SMS split tests.

  • Get creative and start building engaging campaigns using our auto-responder tool.

  • See updated SMS previews throughout the app.

  • Start paying for sent messages in arrears. You can speak to your account manager for details.

  • Resubscribe contacts that hard-bounced from within the SMS suppressed contacts list.


For Ecommerce, you can now:

  • Access features, such as catalogs and their products, as well as abandoned carts under Ecommerce > My stores.

  • Avoid duplicating product recommendation logic by using catalog level rules and variant handling.

  • Create multiple machine learning recommendations.

Abandoned cart and search

For abandoned cart and search, you can now:

  • View a list of all abandoned carts under Ecommerce > My store > Abandoned carts.

  • Select an abandoned cart and view the items inside it from the abandoned carts list.

  • See what your contacts browsed for in the past.

  • Use abandoned search data in a program or email campaign.

Microsoft Dynamics 365

For Microsoft Dynamics 365, you can now:

  • Access a new solution for Microsoft Dynamics 365 that supports both Classic and Unified Interface, solution number Enhancements for Unified Interface includes:

    • Easier access, navigation and usability

    • Lighter solution for smoother upgrades

    • No modals (pop-ups)

    Learn more about our solution for Unified Interface and how you can upgrade to the latest solution.

Help centre

  • We've updated our help centre, so articles are easier for you to navigate.

Magento 2 (v4.3.4)

  • Read more about the latest release for Magento 2.

Magento Enterprise (v1.0.6)

  • Read more about the latest release for Magento Enterprise.

Bug fixes and other improvements

  • Plus, we've made over 70 other bug fixes and improvements!

Did this answer your question?