Before you start

Things you need to know:

You must have a Gorgias account.
If you choose to sync contacts, the integration creates a list in your Dotdigital account called Gorgias Customers.
If you choose to sync support ticket information, the integration syncs support ticket information as insight data.
Learn more in The non-developers' guide to Insight data.
The integration syncs data every hour.

Integrate Gorgias with Dotdigital

Go to Connect > Integrations.
In the left menu, under SHOW, select Self-serve.
Find Gorgias, then select +ADD.
Select INSTALL.
For Connection name, enter a name for this connection.
For Subdomain, enter the subdomain of your Gorgias account.
This is the unique prefix of your Gorgias URL. For example 'your-subdomain.gorgias.com', enter 'your-subdomain'.
Select Save.
If asked, enter your Gorgias login credentials.
Once you see confirmation the account is linked, select Ok. Then select Next to move on.
Read the integration information, then select Next.
Expand the Contact sync drop-down menu and choose either Yes (to sync Gorgias contacts) or No (to not sync Gorgias contacts) to a list in Dotdigital. Then select Next.
Expand the Insight data sync drop-down menu, then choose either Yes (to sync) No (to not sync) support ticket information to an Insight data collection in Dotdigital. Then select Next.

Your integration is now complete.

To find your Gorgias customers in Dotdigital. Go to Audience > Lists and find and select the Gorgias customers list.

Here’s an outline of the support ticket information Insight data structure synced from Gorgias to Dotdigital.

Collection name: SupportTickets

Attribute	Definition
ID	Gorgias support ticket ID number.
Channel	The channel the ticket came in on, for example, SMS, email, phone, chat.
Customer Name	Name of the customer on the ticket.
Customer Email	Email address of the customer on the ticket.
Created Date	Date and time the ticket was created.
Updated Date	Last date and time that the ticket was updated.
Language	The language used in the ticket, for example `en`.
Status	The status of the ticket, either open or closed.
Subject	The subject line of the ticket.
Tags	Any Gorgias tags added to the ticket.