Uploading your HTML email templates


You can upload your own HTML email templates by going to Campaigns > My templates and selecting Upload template.


Can't see the 'Upload template' button?

The ability to upload a template needs enablement for an account. If you'd like this enabled, please contact us.

If you're a user of an account, you'll require the necessary user permission to upload templates. If you'd like this permission enabled, please speak to your account owner.

Steps to upload your own HTML email template

  1. Drag in or select files and relevant images to upload. Files can be uploaded individually, in multiples, or as a zip file.

    Only files with these extensions are supported: .html, .htm, .png, .gif, .jpg, .jpeg, .css and .zip. If you attempt to upload file types that aren't supported, you'll be notified that they've been removed from your upload.
    Images need to be saved locally in the same folder as your HTML file (so don't use an 'images' folder) - this allows the system to reference them correctly upon upload.

    File sizes of up to 15MB are supported (or 50MB for zip files).

  2. Select Upload, your template then appears under the My templates tab, available to select for editing.

If you want to know more about writing templates for EasyEditor, check out our EasyEditor template markup guide.


If you're used to designing webpages, do remember that email HTML can be very different. We strongly advise using tables and font tags in preference to CSS classes where possible to ensure your email renders well in different email clients.
Have more questions? Submit a request


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    This doesn't seem to be the way it works. No upload tab as far as I can see.

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    I did an image upload template yesterday but now it isn't working.

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    Its seems issue their yet.. how to upload template ? 

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    Hi all,

    @Mike/Test — Template upload isn't available for all accounts — you're currently on our Express package. If you regularly need to upload email templates you can call our team on 020 8662 2764 to talk about upgrading.

    @Stacey — It seems to be working at the moment for me, if you could submit a request to our support desk with some details of the files you're trying to upload they should be able to help.

    Best wishes,


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    Uploaded Email template how to edit in Easy Editor ??

    Is there an option in it?

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    Hi Tejas. Thanks for your question. Yes, there is. As you've uploaded, your template should now be available under Campaigns > My templates. Mouse over the thumbnail of the template you wish to edit, and you should see a pencil icon available. Click on it to open your template in EasyEditor.

    This is also detailed here - https://support.dotmailer.com/hc/en-gb/articles/212212368-Modifying-a-saved-template.

    Edited by Neal Goldsmith
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    Yes but I can't edit direct, I have to go to utilities > edit source
    and in this HTML code I have to find line or image after that I will change,
    I want to need to edit directly in "Edit design"

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    Thanks, I understand now. It sounds like your template doesn't include EasyEditor template markup. Templates are required to use this markup if they're to be edited directly in EasyEditor, otherwise it won't be possible.

    Here are our guides to using EasyEditor template markup - https://support.dotmailer.com/hc/en-gb/sections/202602198-EasyEditor-template-markup.

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