Set up email alerts for form submissions

Learn how to set up email alerts to let yourself or the customer know when a form is submitted successfully.

Overview

We can notify you, your team, and respondents every time a form is submitted.

Set up form alerts for yourself and colleagues

To set up form alerts:

1. On the form editor, expand the Form options drop-down menu and select Email alerts.
   

   If you don't see Form options, make sure your page or form has form inputs on it.

   
2. Under the heading Send to yourself, enter one or more email addresses to receive alerts every time the form is completed.
   

   If you're entering multiple email addresses, separate them with commas.

   
3. Select the Include responses check box to include the form's responses in the alert.
4. Select Apply.

Send a response to the customer

To send a response to the customer after they successfully complete your form:

1. On the form editor, expand the Form options drop-down menu and select Email alerts.
   

   If you don't see Form options, make sure your page or form has form inputs on it.

   
2. Under the heading Send to respondent, select Yes.
3. Expand the Email type drop-down menu and choose either New message, a simple text email; or Triggered campaign, a triggered campaign that you previously created.
   

   New message (simple text) alerts can include the form responses, whereas a triggered campaign cannot.

4. If you're setting up a New message, select Edit message and enter your message text.
5. If you're setting up a Triggered campaign, select Select and choose your campaign. 
6. Select Apply.