Set up email alerts for form submissions

We can notify you, your team, and respondents every time a form is submitted.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Set up form alerts for yourself and colleagues

  1. On the form editor, expand the FORM OPTIONS drop-down menu and select Email alerts.

    If you don't see Form options, make sure your page or form has form inputs on it.

    email-alerts.png

  2. Under the heading Send to yourself, enter one or more email addresses to receive alerts every time the form is completed.

    If you're entering multiple email addresses, press the enter key and add the next email address on a new line.

    multiple-email-addresses.png

  3. Select the Include responses check box to include the form's responses in the alert.

  4. Select APPLY.


Send a response to the customer

To send a response to the customer after they successfully complete your form:

  1. On the form editor, expand the FORM OPTIONS drop-down menu and select Email alerts.

    If you don't see Form options, make sure your page or form has form inputs on it.

    email-alerts.png

  2. Under the heading Send to respondent, select Yes.

    send-message-respondent.png

  3. Expand the Email type drop-down menu and choose either New message, a simple text email; or Triggered campaign, a triggered campaign that you previously created.

    • New message (simple text) alerts can include the form responses, whereas a triggered campaign cannot.

    • New message (simple text) alerts are sent from a Dotdigital system domain. If you want the response to come from your custom from address, select a triggered campaign to send. You can set the from address in the Create step of building a triggered campaign.

  4. If you're setting up a New message, select EDIT MESSAGE and enter your message text.

  5. If you're setting up a Triggered campaign, select SELECT and choose your campaign.

  6. Select APPLY.

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