12 February 2020 - Introducing: 20one

Chat 

• Use multiple chat teams for various departments or business areas.
• Add an emoji in a chat.
• Create automated messages – Welcome, End of chat, and Out of hours – for your Chat widget.
• Set team working hours, so customers know when you’re online.

SMS

• Send SMS split tests.
• Get creative and start building engaging campaigns using our auto-responder tool.
• See updated SMS previews throughout the app. 
• Start paying for sent messages in arrears. You can speak to your account manager for details.
• Resubscribe contacts that hard-bounced from within the SMS suppressed contacts list.

Ecommerce

• Access features, such as catalogs and their products, as well as abandoned carts under Ecommerce > My stores.
• Avoid duplicating product recommendation logic by using catalog level rules and variant handling.
• Create multiple machine learning recommendations. 

Abandoned cart and search

• View a list of all abandoned carts under Ecommerce > My store > Abandoned carts. 
• Select an abandoned cart and view the items inside it from the abandoned carts list.
• See what your contacts browsed for in the past.
• Use abandoned search data in a program or email campaign. 

Microsoft Dynamics 365

Help centre

• We've updated our help centre, so articles are easier for you to navigate.

Magento 2 (v4.3.4)

• Read more about the latest release for Magento 2.

Magento Enterprise (v1.0.6)

• Read more about the latest release for Magento Enterprise.