Check the status of a transactional send in Microsoft Dynamics

Learn to check your result message status after your transactional send is sent.

Overview

After you create a transactional email campaign and a workflow, you can check the result message status of your transactional send in Dynamics.

Check a result message status in Microsoft Dynamics

To check the status of your transactional sends:

  1. Go to Dynamics 365 > Dotdigital > Email Campaigns.
  2. Select a campaign.
  3. Go to Related > Related - Common > Transactional Sends.
    relatedtransactionalsendsmicrosoftdynamics.jpg

The Administration > Result Message area shows the result message status:

microsoftdynamicsresultmessage.png

When a transactional send is sent, we update the Date Sent value with the UTC time. As transactional sends are sent as receipts meet defined criteria in the workflow, by design we don’t update the email campaign status which is set to Unsent.

microsoftdynamicsresultmessage.png

Fix an unsuccessful send

  1. Review the Result Message status before doing another send.
  2. Do another send by changing the Send Status from Failed to Scheduled. If the Send Status is Scheduled and the Scheduled Send Date is set to now or in the past, then the processor is trying to send the transactional sends as soon as possible. If the Send Status is Scheduled, you can set the Scheduled Send Date to a time in the future.

    To learn more about changing the send status, check out the section Create your workflow in Dynamics.

Failure result message statuses

Reasons for failure includes, but isn’t limited to, the following:

 Failure status  Reason
Feature is not activated in Dotdigital.

You do not have the transactional email feature enabled in your Dotdigital account. Enable the feature and try again.

To learn more about how to enable transactional email in your Dotdigital account, check out Add transactional email to your account.

Campaign contains unsupported blocks.

Your transactional email template contains unsupported blocks. Go back to Dotdigital and edit your template.

To learn more about which blocks are and are not supported in a transactional email template, check out Design a transactional email template in EasyEditor.

Campaign not found. Your transactional email campaign couldn't be found. Check to see if the campaign exists in Dotdigital.
Campaign type is not triggered.

Your campaign isn't a triggered campaign. Create a triggered campaign. 

To learn more about creating a triggered campaign, check out Creating a triggered campaign.

Email address is invalid. The email address for the contact, lead, or account that you are trying to send to isn’t a valid email address. Check the email address of your contact, lead, or account target.
Personalization values with duplicate names found. You used the same data field in more than one Data Label # box. Check the Content Customisation area to make sure there aren't any duplicates.

To learn about data field customisation, check out Create your workflow in Dynamics.

Send limit has been exceeded. You exceeded your send limit.
Transactional send failed. This is a generic error message. Contact our support team.

See also

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