You can now use eRFM to improve how well you understand your ecommerce customers and contacts.

Improve how you target your contacts by using the eRFM block in the segment builder.

Use eRFM scores to segment your contacts and create new opportunities.

For program reporting, you can access more in-depth, individual reports.

There’s now an expiry period and URL shortening and tracking for SMS messages that are sent using the program builder.

We’ve improved the outbound message report view, and you can now check out a URL clicks report.

You can now add, view, and edit contact details for SMS test numbers.

It’s also possible to select a time zone when you send an SMS campaign.

We created a new, self-service integration hub so you can add the integrations you want in less time.

SMS to Email and Eventbrite event synchronisation and event check in/out is now available.

Shopware 6 is now available.

There’s now headless support for Magento (PWA).

We updated the Billing area so you can see what you owe more efficiently.

You can now use Engagement Cloud in four additional languages:
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We increased your data field type limits.

SSO users are no longer asked to enter a password when permanently deleting items in the recycle bin.

API users can now bulk suppress contacts.

We've made over 50 bug fixes and other improvements!