On 1 September 2021, we released an upgrade for Engagement Cloud. Here's what's changed:
What's new ✨
Analyse and view detailed and informative data about the contacts within your segments using segment analytics.
We’ve added additional functionality to chat to help you and your agents:
Check out all available chat features with chat feature tours.
Make sure your chat widget is working correctly by checking the widget status.
Preview your chat widget before it is active on your site.
We’ve added more flexible options for setting your team out-of-hours.
We improved browser and email notifications so you and your agents never miss a message.
We’ve added the option to schedule optimised email sends.
We’ve added a single location for purchasing upgrades and add-ons for your account.
View your program data quickly and easily using the new program analytics feature.
You can now choose which fields appear in your product recommendations and order them exactly how you want.
We’ve added new tax options to the product recommendation block.
You can now add a custom default tax rate for each of your catalogs.
It’s now possible to integrate your account with Zoom Webinars.
We’ve made some changes to transactional email, you can now:
Send emails in batches.
Add metadata values in an API call.
We changed the position of the time zone picker when sending an SMS.
Bug fixes 🐛
We've made over 25 bug fixes and other improvements.