On 1 September 2021, we released an upgrade for Engagement Cloud. Here's what's changed:
What's new ✨
Segments
Analyse and view detailed and informative data about the contacts within your segments using segment analytics.
Chat
We’ve added additional functionality to chat to help you and your agents:
Check out all available chat features with chat feature tours.
Make sure your chat widget is working correctly by checking the widget status.
Preview your chat widget before it is active on your site.
We’ve added more flexible options for setting your team out-of-hours.
We improved browser and email notifications so you and your agents never miss a message.
We’ve added the option to schedule optimised email sends.
Account management
We’ve added a single location for purchasing upgrades and add-ons for your account.
Automation
View your program data quickly and easily using the new program analytics feature.
Product recommendations
You can now choose which fields appear in your product recommendations and order them exactly how you want.
We’ve added new tax options to the product recommendation block.
Ecommerce
You can now add a custom default tax rate for each of your catalogs.
Integrations
It’s now possible to integrate your account with Zoom Webinars.
Transactional email
We’ve made some changes to transactional email, you can now:
Add attachments.
Send emails in batches.
Add metadata values in an API call.
SMS
We changed the position of the time zone picker when sending an SMS.
Bug fixes 🐛
We've made over 25 bug fixes and other improvements.