You can import contacts into Dotdigital using a CSV file and choose how to update existing data. Whether you're overwriting fields, updating specific values, or working with suppressed contacts, Dotdigital gives you flexible options to keep your data accurate and up to date.
Before you start
Things you need to know:
Ensure your CSV file includes the Email column as a unique identifier.
You can only update certain fields for suppressed contacts.
Import contacts and overwrite data
Go to Audience > Contacts.
Select NEW CONTACT > Import contacts.
For File, choose a file with your contact list.
Enter Email address to notify.
Choose Encoding type.
Select UPLOAD.
Select CHANGE SETTINGS and under Data field options choose Update all data fields.
Select APPLY, then select FINISH to complete the import.
Update specific fields for existing contacts
Prepare your CSV file with only the columns you want to update, such as Email and Discount code.
Go to Audience > Contacts.
Select NEW CONTACT > Import contacts.
For File, choose a file with your contact list.
Enter Email address to notify.
Choose Encoding type.
Select UPLOAD.
Map the Email column to the email identifier.
Map other columns to the correct data fields.
Select FINISH to update the data.
Update data for suppressed contacts
You can’t update Email addresses for suppressed contacts. You must change these directly in the app.
You can update other fields, such as First name, Last name, or custom fields using the API or during import.