Contacts

Add, edit, and manage your contacts.

Gareth Burroughes avatarLaura Russell avatar
2 authors92 articles

Create a contact listLists let you store and categorise various groups of contacts based on your different needs.
Add an individual contact to a listInput custom details yourself and add any additional information you need.
Copy an existing contact to a listSearch for an existing contact or contacts using their email address, mobile number, or domain name, and then copy them into a list.
Export a listBack up valuable data, share information with your colleagues, or integrate with other software and services.
Merge contact listsStreamline workflows, reduce clutter, improve list quality, and create more targeted marketing content.
Delete and empty listsMaintain an organised and clutter-free account.
Create a list based on contacts' geographical locationDeliver more targeted and relevant content to your audience.
List permissions: restrict who can send to specific contactsLimit who can send to a group of contacts such as your VIP list.
Take a random sample of contactsIdeal for A/B testing, conducting surveys, or implementing new marketing strategies.
List subscription notificationsKeep a close eye on the growth of your contact lists
Sort contact listsDisplay your lists in an order that suits you.
Segmentation overviewDivide your contacts into small targetable blocks based on set criteria.
Types of segment rulesThe different rules you can use to create a segment when using our drag and drop segments tool.
Create a segmentFind the right contacts for a campaign.
Copy, edit or rename a segmentMake changes to previously created segments.
Refresh, delete, or export a segmentUpdate a segment against your latest data, remove it from your account, or export the contact data within it.
Segment foldersOrganise your segments by keeping them in relevant folders
Remove a segment and its contacts from your accountDelete contacts based on criteria you define.
Create a segment from email repliesTarget your most engaged contacts with tailored content to improve the user experience and increase conversions.
Using SMS replies to segment contactsIdentify contacts engaging with your SMS campaigns.
Create a segment based on purchase historyTarget your contacts based on their previous orders from your store.
Copy or convert a segment to a listPreserve the set of contacts a segment has generated.
List and segment analyticsAnalyse and view detailed and informative data about your contacts.
Create a segment from campaign tagsLearn to segment your contacts based on campaign tags in the Segment builder.

Understand email contact suppression reasonsWhat causes a suppression and what each email suppression reason means.
Suppressed contacts and domainsSuppress all email addresses with a specified domain.
Adjusting soft bounce settingsSet a threshold for the number of consecutive soft bounces allowed for a contact’s email address.
Turn off SMS hard bounce automatic suppressionStop automatically suppressing a mobile number after three hard bounces.
Email opt-in typesWhat different opt-in types mean and the difference between them.
SMS opt outsContacts can opt-out of SMS communications by replying to an SMS campaign with one of a specific set of stop words.
Edit a contact's email opt-in typeA contact's email opt-in type shows their sign up status and can prove whether you can send email marketing campaigns to them.
Suppress a contactUse suppressions to temporarily, or permanently, stop certain contacts from receiving your email or SMS communications.
Delete a suppressed contactDeleting a suppressed contact involves deleting only their associated Insight and contact data field data.
Resubscribe a contactAfter a contact unsubscribes, they might change their mind and ask you to resubscribe them, or resubscribe themselves using a signup form.
Export your suppressed contactsSuppressed contacts are those who have unsubscribed, bounced, ISP complained, or otherwise been removed from your lists.
Use verified double opt-inWe class a contact’s email opt-in status as verified double when they opt in to your email communications using our double opt-in feature.
Using verified double opt-in on existing contactsIt’s best practice in email marketing to confirm that you have consent from your contacts to send them your communications.
Segment contacts with verified double opt-inThe Email channel opt-in type contact data field contains the email opt-in type of each of your contacts.
Establish when a contact subscribedFor every contact, we store the date of their most recent subscription.
Set up a preference centreImprove communications with your contacts by giving them an easy way to manage how you contact them and what data you hold about them.
Let your contacts opt-out of campaigns for sensitive eventsLet your contacts opt-out of possibly sensitive events such as Mother’s Day and Father’s Day.
Sharing suppression lists between accountsShare suppression lists between accounts within your team.
Create a signup formGenerate HTML code that you can copy and add to a page on your website.
Use a customised unsubscribe formAllow contacts to opt-out of your communications.
Unsubscribe a contactUnsubscribe a contact so they no longer receive communications from you.
Add and remove suppressions from a listSuppress contacts from a list manually
Export suppressions from a listDownload a file of contacts suppressed from a specific list.
Unsubscribe and Preferences page languagesWe automatically translate your unsubscribe or preference page into the chosen language of your contacts.
Customise the resubscribe confirmation emailDesign a custom resubscribe confirmation email for contacts who have unsubscribed from your email communications.
Customise the double opt-in confirmation emailAdd your logo to the default system email, or set a triggered campaign as your double opt-in confirmation email.
Understand contact and channel suppressionsA contact can have an email address, mobile number, or both, stored against them. These methods of communication are called channels.