About deactivated programs

Edit, remove contacts from, and reactivate deactivated programs.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

A deactivated program is one which was previously active but has since been deactivated. It's no longer enrolling contacts or sending emails.

You can edit deactivated programs, as well as remove contacts from a node.

To view and edit a deactivated program, go to Automation > Programs.

Remove contacts from a node

Node types

Contacts are almost always only available for removal from a delay node, as this is the only node at which contacts can deliberately be held.

To remove contacts that are currently at a node:

  1. When editing your program, select the contacts icon in the bottom right of the node to access its Contacts panel.

  2. Expand the explore contacts drop-down menu, select X contacts currently at this node, then expand the dropdown and select Remove contacts.

You're asked to confirm your decision. After confirming, all contacts at the node are removed from the program once the program is reactivated.

Why remove contacts from a node?

There may be a number of reasons why you'd want to remove contacts from a node.

It could be that you no longer want these contacts to proceed to the next particular step of your program because that step's no longer relevant, or your program has a mistake in it that might result in these contacts being sent campaigns you don't want them to receive.

Edit a deactivated program

In a deactivated program, you can change any of the following settings:

For a program's overall structure

  • Add new nodes

  • Delete existing nodes

  • Re-route your program's steps

  • Swap the Yes/No branches of a program decision

For an individual node

  • Change the data field from which a program is triggered to start

  • Change the number of days before/after the date field from which a program is triggered to start

  • Change the time or duration of a delay step

  • Change the campaign that's going to be sent by a program

  • Change the rule for a decision in a program

Top tip

An alternative way of editing a program is to create a new program using the Copy function (see below) and then edit it from the Draft state.

Other actions


To copy a deactivated program, go to Automation > Programs and select the Copy icon for the program you want to copy. This creates an editable draft version of the program. This is particularly useful when wanting to make a brand-new program based on a similar structure, meaning you don't have to recreate it from scratch.


To delete a deactivated program, select the cross icon under Delete.


To reactivate a deactivated program, click Activate on the program builder toolbar. The program must be saved and have no validation errors.

If the program has enrolled any contacts at any point whilst being active, then you also have the option to disable or resume enrolments from the Utilities menu.

Choosing to reactivate and resume enrolments causes the program to enrol contacts once more and send emails, SMS, or perform any other action you have configured.

Choosing to reactivate without resuming enrolments causes the program to continue performing any configured actions for enrolled contacts, but no new contacts are enrolled.

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