Program statistics are available on individual nodes within a program and provide insight into how many contacts are currently at a node, how many have passed through it, and what actions you can take on those contacts. You can access these statistics directly from the node or while configuring a node in the settings side panel.
You can also view reporting on a contact’s program activity in the Single customer view.
Program statistics - node
In the bottom right corner of any activated node, you can view the contact statistics (person) icon.
It displays the number of contacts currently at the node, followed by the number that have passed through the node.
In most cases, delay nodes are the only nodes that hold contacts for a period of time.
End nodes inform you how many contacts have ever exited the program through them.
These statistics refresh every minute, so it's extremely close to real-time information.
Hover over the contact statistics icon to view a summary of the node’s contact statistics.
When a program is deactivated, you can delete contacts at a node by selecting the cross on the contact statistics icon. This immediately exits the selected contacts from the program.
Once the program is reactivated, the contact activity report in the Single customer view shows a Manually removed status for these contacts. Before reactivation, they appear as Still in program.
In a deactivated program, you're also able to drag contacts at a node and drop them into an existing node within that program or add them to a brand new node. Moving contacts in this way is also tracked in the node statistics side panel, which is covered below.
Program statistics - side panel
You can access a node's statistics in the side panel by selecting the contact statistics icon at the bottom right of the node.
The node's statistics side panel appears, providing all of the contact statistics for the node, plus options for actions.
If the program is in a deactivated state, the statistics also include any changes made since deactivation. Below the statistics, a dropdown menu lets you select and list different contact collections.
Any contacts that are deleted later appear in the list as Deleted contact. This doesn’t apply to deleted suppressed contacts whose email address or mobile number needs to be retained in order to maintain the suppression.
After you select a list, the MORE ACTIONS drop‑down menu shows up to three options:
Remove contacts: removes the listed contacts currently at the node.
This option is only available where contacts are currently held at the node.
You're asked to confirm this action.
Add contacts to list: adds the contacts to an existing list. Your existing lists are displayed for you to choose from. Select one and then select Add contacts to immediately add these contacts to the chosen list.
Add contacts to new list: adds the contacts to a new list. You're asked to create this by entering a new list name and then selecting Create. These contacts are immediately added to your new list.
Program activity reporting for a contact
You can view data about the programs that a contact has been enrolled in by doing the following:
Go to Audience > Contacts.
Select a contact.
Select the Activity tab, then the Programs tab.
For each record, the following information is provided:
Field | Description |
Program name | The program name. |
Last enrolled | The date and time the contact was most recently enrolled in the program. If the contact is still in the program, this is indicated by Still in program. |
Date exited | The date and time the contact exited the program. |
Program outcome | This displays as either Exit program, or, if you've labelled it, the specific name of the program endpoint through which the contact exited, Exited on an exclusion node, or Manually removed. |
Enrolled count | The amount of times the contact has been enrolled in the program. |