Most countries in the world have the same rule: when a customer opts-out, don't contact them again. However, Canada, the United States, and France all require you to reply to your customers and confirm the SMS opt-out was received.
Set auto-replies for SMS messages from Canada
To set your auto-reply country rules for unsubscribe-related SMS messages received from Canada:
Expand the User menu, go to Settings > SMS > SMS settings and select the Country rules tab.
Under the Canada section, select the edit icon.
For From name, use the drop-down menu to select the from name or number of your SMS response.
For Canada this must be a toll free number or short code that you have purchased.
To turn on your SMS auto-replies, for Status, select ACTIVE. To turn off, select INACTIVE.
For Canada you must send an opt-out confirmation message after your contact opts out. For toll-free numbers, the network automatically sends a confirmation message for you, so no action is needed. But if you send your message from a short code, you must activate and enter an opt-out confirmation message.
Under the heading Message, edit the reply template for each of the trigger words.
Available trigger words are:
STOP
And variants.HELP
UNSTOP
And variants.ARRET
AIDE
INFO
Personalise the templates for each.
Select SAVE.
Set auto-replies for SMS messages from France
To set your auto-reply country rules for SMS messages received from France:
Expand the User menu, go to Settings > SMS > SMS settings and select the Country rules tab.
Under the France section, select the edit icon.
For From name, use the drop-down menu to select the from name or number of your SMS response.
To turn on your SMS auto-replies, for Status, select ACTIVE. To turn off, select INACTIVE.
Under the heading Message, edit the reply template for the STOP trigger word.
Select SAVE.
Set auto-replies for SMS messages from the US
To set your auto-reply country rules for unsubscribe-related SMS messages received from the United States:
Expand the User menu, go to Settings > SMS > SMS settings and select the Country rules tab.
Under the United States section, select the edit icon.
For From name, use the drop-down menu to select the from name or number of your SMS response.
For the US this must be a toll free number or short code that you have purchased.
To turn on your SMS auto-replies, for Status, select ACTIVE. To turn off, select INACTIVE.
For the US you must send an opt-out confirmation message after your contact opts out. For toll-free numbers, the network automatically sends a confirmation message for you, so no action is needed. But if you send your message from a short code, you must activate and enter an opt-out confirmation message.
Under the heading Message, edit the reply template for each of the three trigger words.
There are three boxes: STOP, HELP, and UNSTOP. Personalise the templates for each.
Select SAVE.
Replies are charged at standard rates
All replies are charged at the standard rates for all the above countries.