Most countries in the world have the same rule: when a customer opts-out, don't contact them again.
However, some countries require you to reply to your customers and confirm the SMS opt-out was received.
Before you start
Things you need to know:
All replies are charged at the standard rates for all listed countries.
For Canada and the USA, you must send an opt-out confirmation message after your contact opts out.
For toll-free numbers, the network automatically sends a confirmation message for you, so no action is needed. But, if you send your message from a short code, you must activate and enter an opt-out confirmation message.
Set regional auto-replies for SMS opt-outs
To set your auto-reply country rules for unsubscribe-related SMS messages:
Expand the User menu, go to Settings > SMS > SMS settings
Select the Country rules tab.
Canada
Under Canada, select the edit (pencil) icon.
Expand the From name drop-down menu to select the from name or number of your SMS response.
For Canada this must be a toll free number or short code that you have purchased.
To turn on your SMS auto-replies, for Status, select ACTIVE. To turn off, select INACTIVE.
Under the heading Message, edit the reply template for each of the trigger words.
Available trigger words are:STOP
And variants.HELP
UNSTOP
And variants.ARRET
AIDE
INFO
Personalise the templates for each.
Select SAVE.
France
Under France, select the edit (pencil) icon.
Expand the From name drop-down menu to select the from name or number of your SMS response.
To turn on your SMS auto-replies, for Status, select ACTIVE. To turn off, select INACTIVE.
Under the heading Message, edit the reply template for the STOP trigger word.
Select SAVE.
New Zealand
Under New Zealand, select the edit (pencil) icon.
Expand the From name drop-down menu to select the from name or number of your SMS response.
To turn on your SMS auto-replies, for Status, select ACTIVE. To turn off, select INACTIVE.
Under the heading Message, edit the reply template for the STOP trigger word.
Select SAVE.
USA
Under United States, select the edit (pencil) icon.
Expand the From name drop-down menu to select the from name or number of your SMS response.
For the US this must be a toll-free number or short code that you have purchased.To turn on your SMS auto-replies, for Status, select ACTIVE. To turn off, select INACTIVE.
Under the heading Message, edit the reply template for each of the three trigger words.
There are three boxes: STOP, HELP, and UNSTOP. Personalise the templates for each.
Select SAVE.