Use the default auto-responder to send a generic, instant reply to anyone messaging your number or shortcode without using trigger words, or for messages with misspelled or unknown trigger words.
Learn more in SMS short codes and Virtual mobile numbers.
Ways to use the default auto-response
Here are a couple of examples to show how you can use a default SMS auto-response. You can adapt this feature to suit your business needs.
To alert that a number is not monitored
Use the default response to let the sender know that you don't respond to messages sent to this number. You can also include a link to your contact page.
Example:
How strange. There's nobody here. If you need to speak to our team, visit www.example.com/contactus.
As a fallback for a trigger word campaign
Use the default response as a fallback to a trigger word campaign. We send this response to any senders with typos or unrecognised trigger words.
Example:
Oops! It looks like you've made an error. Check for typos and try again.
Learn more in Create a trigger word auto-responder.
1. Create a default SMS auto-response
Go to Automation > Triggered SMS.
Select NEW CAMPAIGN.
Enter a campaign name and select SAVE.
Select CAMPAIGN OPTIONS, and then select:
Send type: TRIGGERED
Split test: N/A - split testing is not available for triggered campaigns.
Links: SHORTEN or DO NOT SHORTEN.
Shorten links to save character count and track SMS clicks.
Select SAVE.
In the SMS editor, expand the Sender drop-down menu and select the sender identity you want to use for the message.
Enter your default auto-response message in the Message field. You can't use personalisation in triggered SMS campaigns for auto-responders.
Select SAVE & CLOSE.
2. Assign your default SMS auto-response to a number
Expand the User menu and go to Settings > SMS > SMS Auto-responders.
There you see a list of all inbound numbers and short codes for your account.Select Default auto-responder below the number, or short code and keyword you want to set up a default response for.
Under Response rules, expand the Respond with drop-down menu and select the message you want to use.
Only your existing Triggered SMS campaigns display in the drop-down menu.Under Actions, choose whether to add people who respond to your message to a list. If you select YES, expand the Add responders’ numbers to drop-down menu and select the list name.
Under Activation, select Active to turn on the auto-responder.
Select SAVE.