Auto-responders let you send automated replies across various channels, effortlessly enhancing your customer engagement and satisfaction.
Public preview
This feature is currently in public preview.
Before you start
Things you need to know:
Two-way chat and chatbots are not currently supported with our WhatsApp integration. Instead, you can use an auto-responder.
This autoresponder is sent every time a contact replies, with no frequency limitations. Users cannot define any keywords to trigger this message.
Create an auto-responder for WhatsApp
In Dotdigital, go to Connect > Integrations. Then, search for auto-responder.
Select +ADD, then select INSTALL.
Read about the integration, then select NEXT.
For Channel selection, choose the channels you want your auto-responder to respond to. In this case, select WhatsApp.
For Number selection, expand the Numbers to monitor drop-down menu, then select ALL.
For Response message, enter the message you want the auto-responder to reply with. Try to keep it short. Especially for SMS.
Select NEXT, then select FINISH.
That’s it. Your auto-responder is set up.
