The abandoned carts report page shows the analytical data about your abandoned carts. There are two tabs on the abandoned carts report page: revenue and totals.
View the abandoned carts report
To get to the abandoned carts report, go to Analytics > Commerce analytics > Reports: Abandoned carts report.
Set the date range
Select the date range control in the top-right and select a start and end date for your report.
The revenue tab
The revenue tab view shows you the monetary totals of your abandoned cart analytics. We show your abandoned cart data on the revenue view in two ways: tiles and chart.
To view, select the Revenue tab at the top of the page.
Understand the tiles
At the top of the revenue tab view, there are three tiles:
Tiles | Description |
Recovery rate | The percentage of carts that were converted into orders. |
Revenue recovered | The total revenue created by converted carts. |
Value of lost carts | The value of carts we no longer consider recoverable. |
Learn more about how we define a cart as converted, recoverable, or lost in Understand how our abandoned cart model works.
Understand the chart
This chart plots two data points over a timeline:=
Values of recovered carts
Value of lost carts
There are two chart types: trend and cumulative.
To switch between chart types, select either Trend or Cumulative below the chart.
Trend
The trend chart shows the discrete monetary amounts for each interval of the chart – a month or a day. For example, on a monthly view, it will show the value of recovered and lost carts for each day.
Cumulative
The cumulative view shows increases by successive additions across your chosen time frame.
The totals tab
The totals tab view shows you the totals of your abandoned cart analytics. We show your abandoned cart data on the totals view in two ways: tiles and chart. To view, select the Totals tab at the top of the page.
Understand the tiles
At the top of the revenue tab view, there are three tiles:
Field | Description |
Recovery rate | The percentage of carts that were converted into orders. |
Carts recovered | The total number of converted carts. |
Carts lost | The total number of carts we no longer consider recoverable. |
Learn more about how we define a cart as converted, recoverable, or lost in Understand how our abandoned cart model works.
Understand the chart
This chart plots three data points over a timeline:
Carts recovered
Carts abandoned
There are two chart types: trend and cumulative.
To switch between chart types, select either Trend or Cumulative below the chart.
Trend
The trend chart shows the discrete total number of carts for each interval of the chart (e.g. a month or a day). For example, on a monthly view, it will show the total number of recovered and lost carts for each day.
Cumulative
The cumulative view shows increases by successive additions across your chosen time frame.