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Integrate Gorgias with Dotdigital
Integrate Gorgias with Dotdigital

Sync Gorgias customer data into Dotdigital lists and support ticket information as an insight data collection.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Before you start

Things you need to know:

  • You must have a Gorgias account.

  • If you choose to sync contacts, the integration creates a list in your Dotdigital account called Gorgias Customers.

  • If you choose to sync support ticket information, the integration syncs support ticket information as insight data.

  • The integration syncs data every hour.

Integrate Gorgias with Dotdigital

  1. Go to Connect > Integrations.

  2. In the left menu, under SHOW, select Self-serve.

  3. Find Gorgias, then select +ADD.

  4. Select INSTALL.

  5. For Connection name, enter a name for this connection.

  6. For Subdomain, enter the subdomain of your Gorgias account.

    This is the unique prefix of your Gorgias URL. For example '', enter 'your-subdomain'.

  7. Select Save.

  8. If asked, enter your Gorgias login credentials.

  9. Once you see confirmation the account is linked, select Ok. Then select Next to move on.

  10. Read the integration information, then select Next.

  11. Expand the Contact sync drop-down menu and choose either Yes (to sync Gorgias contacts) or No (to not sync Gorgias contacts) to a list in Dotdigital. Then select Next.

  12. Expand the Insight data sync drop-down menu, then choose either Yes (to sync) No (to not sync) support ticket information to an Insight data collection in Dotdigital. Then select Next.

Your integration is now complete.

Find Gorgias contacts in Dotdigital

To find your Gorgias customers in Dotdigital. Go to Audience > Lists and find and select the Gorgias customers list.

Insight data sync

Here’s an outline of the support ticket information Insight data structure synced from Gorgias to Dotdigital.

Collection name: SupportTickets




Gorgias support ticket ID number.


The channel the ticket came in on, for example, SMS, email, phone, chat.

Customer Name

Name of the customer on the ticket.

Customer Email

Email address of the customer on the ticket.

Created Date

Date and time the ticket was created.

Updated Date

Last date and time that the ticket was updated.


The language used in the ticket, for example en.


The status of the ticket, either open or closed.


The subject line of the ticket.


Any Gorgias tags added to the ticket.

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