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Choose lists for customers and subscribers for BigCommerce
Choose lists for customers and subscribers for BigCommerce

Store your BigCommerce customers and subscribers in specific lists in Dotdigital.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

It’s possible to sync both your subscribers and customers from your BigCommerce store to your Dotdigital account.

  • Subscribers

    Your subscribers are customers who have opted-in to your marketing emails. We sync these contacts into a list called Store subscribers by default, but you can change this if you want to.

  • Customers

    Your customers are all the contacts who have purchased something through your site. So, your customers include your subscribers plus any contacts who haven’t opted-in to your marketing. For this reason, we don’t sync your customers by default, but if you choose to sync your customers, you can select a list to store them in.

Select lists for subscribers and customers

To map your BigCommerce subscribers and customers to Dotdigital lists:

  1. In Dotdigital, go to Connect and select the BigCommerce tile under Installed integrations and extensions.

  2. Under the heading Contacts, expand the Sync subscribers to drop-down menu, then select the Dotdigital list that you want to sync your subscribers to.


  3. If you also want to sync your customers, expand the Sync customers to drop-down menu, then select the Dotdigital list to sync your customers to.

    It’s important to remember that not all customers have subscribed into marketing communications. If you choose to sync them, make sure you sync them to a list that won’t be used for marketing communications.

  4. Select SAVE.

Recording consent for your contacts

Consent is an agreement between you and your contacts about your intentions with their personal data. We let you store this consent in a free Insight data collection called ConsentInsight. You can capture consent for your contacts, using one of the following:

  • A signup form

  • An embedded form (Pages and forms)

  • The API

  • The manual in-app importer

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