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Get started with transactional email in Magento Open Source and Adobe Commerce
Get started with transactional email in Magento Open Source and Adobe Commerce

Learn how to use transactional email in your Adobe Commerce account.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

With the Dotdigital for Adobe Commerce (previously Magento 2) connector, you can make use of Dotdigital's transactional emails to send, manage and track all of your transactional emails. By doing this, you benefit from Dotdigital's high deliverability rates, reporting tools, and analytic tools.

Before you start

Things you need to know:

  • To be able to use transactional emails in the connector, you'll first need to ask your Dotdigital account manager to enable Dotdigital's transactional email service within your account.

  • All transactional emails sent from Dotdigital must use a custom from address that's already been set up in your Dotdigital account. If the from address set up in Adobe Commerce doesn't exist in Dotdigital then we alter the transactional email's from address to your account's default from address.
    Learn more in All about branded domains - or sending with a custom 'from' address (CFA).

  • It's also important to have set the unknown mail forward on the from addresses you use in Dotdigital to ensure that any replies to your transactional emails are forwarded on.
    Learn more in Replies to your email campaign.

Use Dotdigital's transactional email

The Adobe Commerce integration uses the simple sending method of SMTP and is purely a delivery mechanism for all the transactional emails you already have set up in Adobe Commerce.

By using Dotdigital's transactional email service, you benefit from not only improved deliverability of your transactional emails but also greater visibility and insight into the sends and clicks for these communications.

Set up transactional email in Adobe Commerce

After creating a transactional email user in Dotdigital, you need to add the email address (referred to as the Username in the connector) and password to the connector's Transactional Emails section.

To do this:

  1. Go to Stores > Configuration > DOTDIGITAL > Transactional Emails and find the heading Transactional Email Settings.

  2. Select the Username field and enter ​​your transactional email user.

  3. Select the Password field and enter a password.

  4. Select Save Config.

Provided all the details are correct, you're now set up in the connector.

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