To help ensure you do not exceed your SMS send budget, you can set the maximum number of segments allowed in your SMS campaign. If your SMS campaign's segments exceed the max then the campaign is not sent and you are not charged.
Before you start
Things you need to know:
By default, the Max SMS Segment is Not set. When it is not set, a top limit of 2000 characters for an SMS message is used instead.
The number of characters you can include as part of 1 segment depends on whether or not you use Unicode characters in your message. Learn more in SMS message length and Unicode.
When the segment limit is exceeded for a contact, for example, due to personalisation if they have a long first name, the campaign send gets skipped for that contact. You can view which contacts have been skipped in the SMS report.
Set max SMS segments
To set the max number of SMS segments in your SMS campaign:
Create a new SMS campaign or edit an existing one.
Learn how in SMS Campaigns.
For Max SMS segments, expand the drop-down menu and select the max number of segments.
That’s it! If your SMS campaign segments exceed the max then the campaign is not sent.