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Signup form failures report

See why contacts could not sign up with your forms.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over 4 months ago

The signup form failures report shows all of the contacts that failed to sign up using your forms and the reason why.


View the signup form failure report

  1. Go to Analytics > Reports

  2. Expand the MORE REPORTS drop-down menu and select Signup form failures.


Manage the data you see

Use the report controls to change the data you see. Set a date range to view your results across different time periods.

Set the date range

  1. Select the date range control in the top-right

  2. Select the current time frame (by default, this is Last 7 days)

  3. Choose either:

    1. Pre-defined date range

      • Today

      • Yesterday

      • Last 7 days

      • Last week

      • This month

      • Last month

      • Last 30 days

      • All-time

    2. Custom date range

      • Choose your from (start) and to (end) date

  4. Select APPLY.


Understand the report

The signup form failures report has five columns:

Reason

This column indicates why a contact failed to sign up using a form. These are all the potential reasons why a sign up failed:

Reason

BlockedLocalPart

Conflict

DirectComplaint

DomainSuppression

GloballySuppressed

Invalid email

Invalid phone

ISPComplained

KnownComplainer

KnownLitigator

Purchased

SharedDomainSuppression

SpamTrap

Unsubscribed

Email

The email address the contact entered.

This can be blank or incorrect.

Phone number

The phone number the contact entered.

This can be blank or incorrect.

URL

The URL of your signup form.

Date created

The date and time the contact failed to sign up using the form.


Export the report

Select EXPORT CSV to export the signup form failures report as a downloadable CSV file for your internal records.

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