On 5 July 2021, we retired Surveys and forms to make way for the bigger and better Surveys, pages, and forms. You can no longer access the Surveys & forms tool, but you can still view up-to-date reporting for any surveys and forms that might still be available to your contacts.

Survey reporting provides you with breakdowns such as responses over time, types of responses, response sources, the time to complete the survey, any contact updates via the survey, access to all of the survey responses, chart representations of responses, and the ability to compose and then download and/or print out your own report.

Under the My surveys & forms section, in the expanded survey view, you're shown a snapshot of Completed surveys in the last 7 days. If you hover over each plotted date, the date and number of responses appear.

Things you need to know:

To access more comprehensive reporting, click on the Reports icon in the top right.

You're taken to the Survey report page. In the top right corner of the header there are two options available:

In the top left corner of the header, details of the name, start, end, and duration of your survey are displayed.

This provides you with an overview of your survey statistics.

This graph displays the number of responses on a daily, weekly or monthly basis, or hourly should your survey have only started within the last 24 hours.

This provides a breakdown of the responses received:

This reports where the respondents who completed your survey came from.

This provides some details on how long it took respondents to complete your survey.

For surveys that have questions assigned to contact data fields, you also get a Channel data updates section. This shows how many new contacts have been created as a result of the survey, how many have been updated, and how many couldn't be assigned to and why.

Here you can sort your individual survey responses into your chosen view.

Select CHOOSE COLUMNS to select the response headings you want to view. You're able to view a maximum of five headings.

Select the questions to choose which you want to include in your view; as you select, the questions move between the active and inactive areas.

Select APPLY once you've completed your selection.

Once you've made your selection, you can choose how many responses to view per page, page through your responses, identify the number of the response by selecting on the eye icon which provides you with the complete survey response, or delete the response.

The Charts tab provides you with both a pictorial image of your data and the capability to transfer these charts into a report.

The type of chart used for your question is displayed by the icon at the beginning of the list:

Select an individual question to reveal the table or chart. Select again to hide it.

Select the Add to report checkbox on the far right of the question bar to include a table or chart in a report. Once you've chosen all of the required tables, charts or graphs to include, select PREVIEW REPORT at the bottom right of the screen. A full preview is displayed.

Now you can add your logo, rename your report, and add some descriptive text. Once you're happy with how your reports look, you can then select PRINT to print your report out.