All Collections
Customers and subscribers
Unsubscribe and suppress contacts in Shopline
Unsubscribe and suppress contacts in Shopline

Stop sending content to your Shopline customers and subscribers.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Unsubscribe with Shopline

You can unsubscribe a contact in Shopline from the Shopline admin by editing their Subscription status.

To do this:

  1. In Shopline, go to Customers.

  2. Select the customer you want to change the subscription status for.

  3. Under Subscription, select Edit.

  4. Clear the check box for Email or SMS to unsubscribe, depending on what channel you are unsubscribing the customer from.

After you unsubscribe a contact in the Shopline admin, when the next sync happens, we add all newly subscribed contacts to your lists and remove any unsubscribed ones.

Unsubscribe from Dotdigital

There are various ways to unsubscribe or suppress a contact in Dotdigital:

  • The contact unsubscribes from within a campaign.

  • The contact's email address has previously hard bounced.

  • You add the contact's email address manually to the suppression list.
    Learn how in Suppress a contact.

  • You can unsubscribe the contact manually in your account.

  • You add the contact's domain manually to the suppression list.
    Learn how in Suppressed contacts and domains.

Did this answer your question?